topic Re: o2 open registration broken in Business Customers

o2 open registration broken

MoAbbasi — Fri, 03 Dec 2021 11:48:35 GMT

As the title says, the form fields are broken on registering o2 open.

It says my national insurance number is wrong/wrong format. Makes no sense.

Same when trying to register my work email address. I simply cannot progress the screen when trying to upload my payslip.

Re: o2 open registration broken

madasaf1sh — Fri, 03 Dec 2021 12:03:49 GMT

@MoAbbasi

You might be best speaking to customer services, as I haven't had to register for o2 open for a long time.

Out of curiosity what format are you using for the NI number and Email address, please don't post real data

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Re: o2 open registration broken

Cleoriff — Fri, 03 Dec 2021 12:07:29 GMT

@Martin-O2 @RafaC @lewys-gp can you report something else broken on O2's systems.

This time It's O2 Open.

Re: o2 open registration broken

MoAbbasi — Fri, 03 Dec 2021 12:14:14 GMT

I guess I'll have to do that - I'm somewhat newer in my firm so it's a matter of finding the right contact here too to let them know it's not working.

As for data, you have to enter the NI number whole because the field box is character limited. You cannot enter in wrong format wise, only number. I have my payslip in front of me so I know my number isn't wrong...

As for email its XX.YY@XYZ.com

Re: o2 open registration broken

RafaC — Fri, 03 Dec 2021 14:40:24 GMT

Thanks for the tag @Cleoriff I'll pass the info on to the O2 Team.

@MoAbbasi hope the O2 support can help you through those social medial channels mentioned above by @madasaf1sh

Re: o2 open registration broken

MoAbbasi — Thu, 09 Dec 2021 19:22:53 GMT

Just to say, I managed to upload the Payslip now as it seems fixed.

But did want to let you know that the work email was still broken. Not sure why but says its invalid.