topic Business upgrade team? in Business Customers

Business upgrade team?

RedPepper — Wed, 24 Nov 2021 13:00:57 GMT

I recently submitted a request for an upgrade to one of the phones on my business account via the business portal, and was advised to expect a call back within 24 hours. Slightly later than this I got a call from 0330 303 5293, but the phone screen flashed to say "Suspected Spam" so I let it ring out. No voicemail was left.

I then had an email from o2businessteam@o2businessteam.co.uk saying they hadn't been able to contact me and to call 0800 597 6518 within 48 hours. I've done this and after taking company name, my name order and contact number details been promised a call back.

I'm now not sure if this O2, and can't find that number or website anywhere on the o2.co.uk sites. Also, having looked the o2businessteam.co.uk website, found that this is just a hosting page - not an o2 site. Am I being scammed? Has my order been intercepted somewhere and this isn't actually o2 at all? Any ideas? TIA.

Re: Business upgrade team?

MI5 — Wed, 24 Nov 2021 13:46:34 GMT

@RedPepper

Call 8002 for O2 Business contracts from your O2 phone to check.

Re: Business upgrade team?

Bambino — Wed, 24 Nov 2021 15:32:23 GMT

@RedPepper You can also call O2 Business on 0800 977 7337 or 0800 977 7027 if you're an Online Business Customer.

Also check your bank account for any changes and see these links:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

Re: Business upgrade team?

RedPepper — Thu, 25 Nov 2021 08:14:54 GMT

Thanks for all the feedback.

I did call 8002 yesterday and they have agreed the "spam" number and domain looks bad, but couldn't confirm if it was/wasn't dodgy. However, Nathan at the team was able to sort out the renewal/upgrade for me, so I was able to ignore the messages/calls from the "spam" number (whether genuine or not!). Also, have decided to renew/upgrade one of the other numbers on the account, so a good result in the end.

Thanks all!

Re: Business upgrade team?

MI5 — Thu, 25 Nov 2021 09:17:39 GMT

Good result @RedPepper 👍

Re: Business upgrade team?

Heather79 — Mon, 09 May 2022 16:08:04 GMT

I tried to upgrade online today and have received an email saying someone will be in touch. Is the normal thing now? Last time I upgraded online it did it straight away and the phone arrived the following day

Re: Business upgrade team?

madasaf1sh — Mon, 09 May 2022 17:25:14 GMT

@Heather79

It depends on the business account and whether they want to do a review at the same time.