https://community.o2.co.uk/t5/Business-Customers/default/m-p/1428158#M2761 <P>Hi I was recently refused a mortrage and having sold my house and having to rent a flat with my 2 girls, which is not ideal. It seems there is a default notice on my account from 2019 for £41.50. If you check your notes you will see that I tried to pay this once I realised it was sent to a debt recovery company, however it was then sent to another debt company, so I could not pay it to you or the company details you gave me, so had to wait a month for a letter from the new debt company which I then paid. I was not aware that I had a default, which would cost me home for my girls. I have been a long standing customer with no late payment on all 3 of my contracts, so as you can imagine and very upset about this. I have been adivsed by Experian to contact you directly due the small amount and my good account with you, as only O2 can remove this for me, only then can I reapply for a mortgage. I would really appreciate your help with this matter. Kind Regards Nina</P> Fri, 08 Jan 2021 15:56:54 GMT Nina-Dee 2021-01-08T15:56:54Z https://community.o2.co.uk/t5/Business-Customers/default/m-p/1428158#M2761 <P>Hi I was recently refused a mortrage and having sold my house and having to rent a flat with my 2 girls, which is not ideal. It seems there is a default notice on my account from 2019 for £41.50. If you check your notes you will see that I tried to pay this once I realised it was sent to a debt recovery company, however it was then sent to another debt company, so I could not pay it to you or the company details you gave me, so had to wait a month for a letter from the new debt company which I then paid. I was not aware that I had a default, which would cost me home for my girls. I have been a long standing customer with no late payment on all 3 of my contracts, so as you can imagine and very upset about this. I have been adivsed by Experian to contact you directly due the small amount and my good account with you, as only O2 can remove this for me, only then can I reapply for a mortgage. I would really appreciate your help with this matter. Kind Regards Nina</P> Fri, 08 Jan 2021 15:56:54 GMT https://community.o2.co.uk/t5/Business-Customers/default/m-p/1428158#M2761 Nina-Dee 2021-01-08T15:56:54Z https://community.o2.co.uk/t5/Business-Customers/default/m-p/1428163#M2762 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/385114">@Nina-Dee</a>&nbsp;This is not O2. This is a customer community. You need to contact the Credit Referrals Team:</P><P><SPAN>Contact details:</SPAN><BR /><SPAN>CreditFileReferrals@telefonica.com</SPAN><BR /><SPAN>Credit File Referrals Team</SPAN><BR /><SPAN>Suite P</SPAN><BR /><SPAN>Arlington Business Centre</SPAN><BR /><SPAN>Leeds</SPAN><BR /><SPAN>LS11 0NE</SPAN><BR /><SPAN>Fax 0113 2025865</SPAN></P> Fri, 08 Jan 2021 16:06:30 GMT https://community.o2.co.uk/t5/Business-Customers/default/m-p/1428163#M2762 Bambino 2021-01-08T16:06:30Z