topic Re: Unbelievable bad service, as bad as orange used to be, if not worse in Business Customers

Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 07:58:04 GMT

This started June 3rd, I even contacted o2 first as they didn't have a clue that two iPhone had been fraudulently set up with our account, didn't seem to bother them that two expensive phone had gone awol somewhere in London.
anuway after months of being locked out of my business account and many emails phone calls and promises of getting it sorted, finally did get back into it.
we then got a letter from o2 thanking us for the new contract, sent to our address with another company name on the header, imagine my surprise (not) on 26 August we have £128.50 taken from our account!

The fraud section did eventually get in touch, my complaint went to wrong department?? A guy called Ijaz xxxxxx called weeks later to explain why etc etc, said due to my poor experience we would receive two months line rental and and a £228.00 refund within five days so August 28th, we'll Im still waiting, it's now 25th September and I fully expect to see another £128.50 taken out!

ive had every excuse, and all the phone operatives, if you can get through are "all working from home" and our pc"s are slow, won't allow access blah blah, all of them are rubbish, maybe o2 should pay them more to get better computer?

waited for a call back regarding the bad service, 11.30. 24th September, nothing...no surprise!

i could go on about this total mess but if anyone bothers to read this, please realise when you sign to o2 if anything goes wrong or you are a victim of some type of fraud you are cast off!

ive must have wasted hours of unpaid time on this total incompetence, we are now out of contract and will not even contemplate renewing until this is sorted.
yours,
very disappointed long time o2 customer.

[mod edit: removed employee's surname]

Re: Unbelievable bad service, as bad as orange used to be, if not worse

MI5 — Fri, 25 Sep 2020 06:53:08 GMT

@Imexian

I can ask @O2Georgina to look into this mess for you......

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 07:01:11 GMT

Hi
That’s sound good, but I won’t hold my breath.
Ian

Re: Unbelievable bad service, as bad as orange used to be, if not worse

O2Georgina — Fri, 25 Sep 2020 07:02:46 GMT

@MI5 Thanks for the tag. @Imexian I will send you a private message so we can look in to this for you

Re: Unbelievable bad service, as bad as orange used to be, if not worse

MI5 — Fri, 25 Sep 2020 07:04:04 GMT

Let us know if you haven't heard anything by 9.00am and we can push it along for you @Imexian

Edit, there you go, thanks @O2Georgina

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Cleoriff — Fri, 25 Sep 2020 07:06:27 GMT

What a mess indeed!!

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 08:02:53 GMT

The “dedicated team” don’t answer phone....so another waste of time.
I think it says something like we are not doing anything as COVID 19 has let us wash our hands of any responsibilities!

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 07:54:27 GMT

I'm answering my own post, but after all that's been put on, no one can do anything as it's a business account? So if you have a business contract you are double doomed!

by the way the fraud number 202 is not answered, something about COVID-19 so washing there hands of anything....

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Cleoriff — Fri, 25 Sep 2020 08:01:23 GMT

@Imexian

Don't give up yet. @O2Georgina is an account advisor and is looking into this for you.

Just check your PM box (Top right hand corner of the page) When it's sent, you will see (1) in the PM section.

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 08:11:36 GMT

No, she says cannot access account.

I think o2 need a shake up, especially the more senior ranks as I'm not blaming the ground staff, but people above are not doing there job, if I was so poor at my job I would be bust within a month!

dont want to sound negative, but o2 have given me one of the worst customer service I've had for a long time, on a par with BT!

Bye way I also sent a formal complaint to the o2 complaints dept, guess what? Nothing...

Re: Unbelievable bad service, as bad as orange used to be, if not worse

MI5 — Fri, 25 Sep 2020 08:12:04 GMT

@Imexian

Business customer service is 8002 from your mobile.

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 08:13:44 GMT

Thanks, yes I've tried that as well, same results....nothing...

Re: Unbelievable bad service, as bad as orange used to be, if not worse

MI5 — Fri, 25 Sep 2020 08:22:00 GMT

@LukasB

Any ideas?

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Imexian — Fri, 25 Sep 2020 10:22:34 GMT

LOL, gone on radio silence....as normal, hope this is a warning to anyone considering o2..

Re: Unbelievable bad service, as bad as orange used to be, if not worse

LukasB — Fri, 25 Sep 2020 10:22:54 GMT

@MI5 looking into this - give me a minute

Re: Unbelievable bad service, as bad as orange used to be, if not worse

LukasB — Fri, 25 Sep 2020 10:36:40 GMT

Hey @Imexian I am going to send you a private message on here. I think I can help.

Re: Unbelievable bad service, as bad as orange used to be, if not worse

Cleoriff — Fri, 25 Sep 2020 10:58:25 GMT

Best of luck @LukasB

Re: Unbelievable bad service, as bad as orange used to be, if not worse

MI5 — Fri, 25 Sep 2020 11:15:22 GMT

Thank you @LukasB