topic Re: Caller ID to outgoing calls causing confusion in Business Customers

Caller ID to outgoing calls causing confusion

Robin1 — Mon, 14 Sep 2020 18:50:30 GMT

Hi all! I own a very small plumbing company and a few of my customers have mentioned that when they call my mobile number (Which I've had for years now and is important for repeat work) They have seen a different company come up on caller ID when I try to call them, thus causing confusion. Please help me change my outgoing caller ID to avoid me losing work! 😂
Thank you!
Robin.
Iphone 8 (If that makes a difference)

Re: Caller ID to outgoing calls causing confusion

MI5 — Mon, 14 Sep 2020 18:56:26 GMT

@Robin1

The only way I can think that would cause this is if your number was wrong in:

Settings >Phone >My Number

Re: Caller ID to outgoing calls causing confusion

Anonymous — Mon, 14 Sep 2020 18:56:52 GMT

Hi Robin

Is this when you call their landlines or mobiles?

Re: Caller ID to outgoing calls causing confusion

Robin1 — Mon, 14 Sep 2020 19:22:01 GMT

Mobile!

Re: Caller ID to outgoing calls causing confusion

Robin1 — Mon, 14 Sep 2020 19:22:21 GMT

It appears to be correct 🧐

Re: Caller ID to outgoing calls causing confusion

MI5 — Mon, 14 Sep 2020 19:24:15 GMT

Do you know exactly what their phones are showing when you call them?

Re: Caller ID to outgoing calls causing confusion

Robin1 — Mon, 14 Sep 2020 19:30:46 GMT

Yes its showing an old company ID that was my friends before I took the number 10
years ago. I stuck with the number now I kind of regret it because of this confusion. Its like "asda" appearing on your phone when I ring you or call you back

Re: Caller ID to outgoing calls causing confusion

MI5 — Mon, 14 Sep 2020 19:34:34 GMT

@Robin1

Do these customers all have Samsung phones by any chance?

Re: Caller ID to outgoing calls causing confusion

Robin1 — Mon, 14 Sep 2020 19:40:30 GMT

I haven't noticed which phone they have...Could that be a clue?

Re: Caller ID to outgoing calls causing confusion

MI5 — Mon, 14 Sep 2020 19:45:22 GMT

@Robin1

If it only happens to Android phones I think it might be incorrect info on the lookup tables that Google incorporate into their smart dialler software.

The database is maintained by a company called Hiya.

After a bit of digging, I've found that you can raise a support ticket here:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

Re: Caller ID to outgoing calls causing confusion

Robin1 — Mon, 14 Sep 2020 19:57:55 GMT

Thank you so much I have tried it hopefully will work!
Thank you!
Robin.

Re: Caller ID to outgoing calls causing confusion

MI5 — Mon, 14 Sep 2020 20:00:39 GMT

All the best mate.