topic Re: Roaming in Business Customers

Roaming

Yusein — Sat, 05 Sep 2020 03:22:24 GMT

Hi im in eu but my data is not working what i have to do

Re: Roaming

madasaf1sh — Sat, 05 Sep 2020 05:42:58 GMT

@Yusein

Where abouts are you trying to access data from? and what handset are you using?

A few things to try

1. Check Mobile Data Roaming is set to on
2. Select 4G if on a 5G handset and set down to 3G if needed
3. Try and manually select a Roaming network

If none of these work then you can contact o2 via live chat @ https://www.o2.co.uk/contactus and check if any roaming bars are on your account

Re: Roaming

Cleoriff — Sat, 05 Sep 2020 07:06:16 GMT

@Yusein

If you have an iPhone then change the APN to "mobile.o2.co.uk" whilst abroad.

It's more likely that you have a Roaming bar applied to your account though, so as said above, you need to contact O2 to get it lifted. A few more numbers included in this guide

Edited to add, I see you have posted in the Business section, not sure if you actually are a businesss customer? If you are, the number to call from abroad is,

From abroad

+44 808 100 4439

Free†

Re: Roaming

Marjo — Tue, 08 Sep 2020 10:41:48 GMT

Hi @Yusein ,

Hope you're doing better with your roaming now and got your data connection working after you last posted. Let us know if you have any additional questions though or need further help.

Cheers @madasaf1sh and @Cleoriff for the above advice!