topic 14 day cooling off period is null and void according to O2 business? in Business Customers

14 day cooling off period is null and void according to O2 business?

ScottDj — Fri, 17 Jul 2020 08:39:00 GMT

So I've been waiting for a phone for almost two weeks after o2 sent the wrong handset out, I gave them a timeframe of when i wanted it sorting out by or i would cancel under the 14 day cooling off period which i thought was UK law (new contract) Turns out i was wrong according to my o2 business advisor and the 14 day cooling off period is null and void according to the terms set out by o2 business.

Before i proceed with this, i need to know if my o2 account manager is correct, o2 do in fact have the ability to rewrite UK consumer law or am i completly in the wrong.

Many thanks

Re: 14 day cooling off period is null and void according to O2 business?

madasaf1sh — Fri, 17 Jul 2020 08:50:48 GMT

@ScottDj

The 14 day cooling off period only applies to Consumer products and not business transactions

Taken from Trading Standards:
Distance selling and doorstep selling regulations
Businesses do not get cooling off periods when signing up to contracts at home, on a business premises or at a distance. Unless the contract you have with the company you are purchasing the product from states you have a cooling off period, you will not have one.

In this instance o2 are working to the letter of the law, im afraid to say.

Re: 14 day cooling off period is null and void according to O2 business?

ScottDj — Fri, 17 Jul 2020 09:04:06 GMT

guess thats that then... Thanks for the reply