topic Re: Porting from another supplier - Old Sim has gone off but new one not active. in Business Customers

Porting from another supplier - Old Sim has gone off but new one not active.

Runikfam — Fri, 24 Apr 2020 17:07:22 GMT

My phone is currently going through the port process so that I can use my number from my previous supplier. The new sim we have been given doesn't have a number assigned to it so it wasn't active when we received it. My old sim has now gone off and has been for about four hours. How long does it usually take for the new sim to take on the number. I know the process can take up to 24 hours but it seems that this is usually the initial stage rather than the new account taking on the number.

Re: Porting from another supplier - Old Sim has gone off but new one not active.

MI5 — Fri, 24 Apr 2020 17:25:54 GMT

@Runikfam

Keep rebooting the phone with your O2 SIM in it.

Ports are taking a little longer than usual.

Re: Porting from another supplier - Old Sim has gone off but new one not active.

dave9 — Wed, 28 Oct 2020 14:15:59 GMT

How long does it take to switch to my old number

Re: Porting from another supplier - Old Sim has gone off but new one not active.

MI5 — Wed, 28 Oct 2020 14:18:14 GMT

@dave9

What stage are you at and what have you done so far?