topic Bill analyser in Business Customers

Bill analyser

robertxx — Sat, 22 Feb 2020 20:30:40 GMT

From the "My Account" page, I click on "View My Bill" and get a page with "O2" in large letters and nothing else. Any ideas, please?

Re: Bill analyser

MI5 — Sat, 22 Feb 2020 21:05:36 GMT

@robertxx

See if this helps

Re: Bill analyser

Marjo — Mon, 24 Feb 2020 14:08:47 GMT

Hey @robertxx , how are you getting on with your account - is it working today?

I'll link to the My O2 Business Analyser demo page as well just in case that would be of help, see here.

Re: Bill analyser

robertxx — Mon, 24 Feb 2020 14:30:51 GMT

Hello Marjo

I managed to prepare the invoice as a pdf for download and save my email address as the destination as it was originally, but nothing else seems to then happen. I used to get an email with the download shortly after requesting the invoice.

Thanks for investigating. I got quite a bit further along this time

Re: Bill analyser

robertxx — Mon, 24 Feb 2020 14:40:23 GMT

This time I was successful by clicking on the "invoice ready" link which displayed the pdf which I could then download.

Thank you Marjo