topic Re: How much does it cost to call a 0203 number in the UK if you are in Spain? in Business Customers

How much does it cost to call a 0203 number in the UK if you are in Spain?

Karla_Hernandez — Tue, 17 Dec 2019 17:28:58 GMT

I just received new charges for calls made when I was in Spain having and unlimited calls and text plan... could you please explain why these calls are rate diferently if you can see in the website that you can use your phone the same as you were in the UK?

Thanks a lot again

Karla

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

MI5 — Tue, 17 Dec 2019 17:47:30 GMT

@Karla_Hernandez

It's a free call providing that you have some call allowances left, otherwise you are charged at the standard international rates.

You need to query it with customer service

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

Bambino — Tue, 17 Dec 2019 17:51:19 GMT

@Karla_Hernandez https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

Martin-O2 — Thu, 19 Dec 2019 14:32:03 GMT

@Karla_Hernandez did the above info answer your question or so you still need some help with this?

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

Karla_Hernandez — Thu, 19 Dec 2019 14:38:15 GMT

Hi @Martin-O2

Thanks for your follow up

I have been told by HR that we have unlimited calls ans texts so I was assuming these callsl will be not charged but they were and we still don't know why.

The information that I see on the web is that I can use the phone as I'm in the UK in European zone, so please if you can clarify why O2 charged this would be very helpfull.

Thanks a lot.

Karla

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

Martin-O2 — Thu, 19 Dec 2019 16:16:41 GMT

No worries @Karla_Hernandez ! I believe @Marjo has sent you a message about your previous thread which should contain some info relevant to this post to but if not let me know.