topic Re: Personal to Business Account Retaining Number Online in Business Customers

Personal to Business Account Retaining Number Online

Tullochard — Thu, 21 Feb 2019 19:04:40 GMT

Because of Avios Point benefits of Creating a New Business Account online I would like to find a way of transferring my Personal O2 number to my new Business Account.

I contacted online support, and they told me that the only way to do this was via a Transfer of Ownership form. If my understanding is correct, this would result in a new Business account being set up for me - which would mean no Avios bonus for me.

So, I'm trying to think of a way around this.

Could I open a new Business account, get new phone and number. Then close my Personal account, and then transfer my number to my Business Account phone?

My understanding is that a Pac code is used to transfer your number across Networks, but in this case I want to remain with O2.

So how can it be done?

Any thoughts?

Re: Personal to Business Account Retaining Number Online

Bambino — Thu, 21 Feb 2019 19:22:35 GMT

@Tullochard If you close your personal account you will have to pay for any remaining months on your contract.

Re: Personal to Business Account Retaining Number Online

MI5 — Thu, 21 Feb 2019 19:24:41 GMT

@Tullochard you are perfectly entitled to open a new business account and transfer your personal number to it, however, this would end your personal account and generate a final bill with any applicable termination charges applied to it.

There is no need for a PAC to do this as it can be done internally on O2's system.

Re: Personal to Business Account Retaining Number Online

Tullochard — Thu, 21 Feb 2019 20:11:49 GMT

Thanks for the reply.

This is not a problem. My 24 month contract ended about 3 months ago, and I've just been waiting for the new Galaxy S10 to be released.

Re: Personal to Business Account Retaining Number Online

Bambino — Thu, 21 Feb 2019 20:13:48 GMT

@Tullochard Then all you have to do is give 30 days notice to cancel your current contract and you're good to go.

Re: Personal to Business Account Retaining Number Online

Tullochard — Thu, 21 Feb 2019 20:15:08 GMT

Thanks. I'm hoping this would be the case.

However I'm not sure why support didn't say this to me in the first place.

I often find that with support, you need to talk to several of them before you gather all the facts and know exactly what you can really do.

BTW, my personal contract is already expired.

Re: Personal to Business Account Retaining Number Online

MI5 — Thu, 21 Feb 2019 20:19:41 GMT

Just don't close your personal account before getting the new one or you will lose your number.