topic Aerial Direct in Business Customers

Aerial Direct

Joanne2 — Fri, 22 Feb 2019 07:43:01 GMT

Since forever we have had a business contract with O2. Somehow, at some point we have ended up with Aerial Direct. We pay a fortune every month for 2 sim only phones - anything from £80-100. We don’t even know how we have ended up with them and now we are tied in until March 2021. It will cost around £800 to leave and when I called them to reduce our tariff I was told you can’t reduce due to the contract (which we have never seen or signed) and can only increase the tariff.

Upon visiting an O2 store I was given the high level complaints department email address and assured they would help. After waiting for a reply for nearly 2 months O2 finally replied stating Aerial Direct had investigated the matter and were happy all was correct so O2 were happy with their findings.

I find it strange that we are not alone in suddenly finding ourselves trapped into a contract and that O2 do not care one bit.

In March 2021 we will leave Aerial and O2 and when my children’s contracts are up with O2 I will go elsewhere.

Re: Aerial Direct

gmarkj — Fri, 22 Feb 2019 07:53:11 GMT

I would be asking to get copies of the contracts that you "signed", or even agreed to verbally so that you can dispute them.
Unfortunately Aerial Direct are a "trusted partner" of o2, when in reality they are shysters looking to make as much money of unsuspecting customers as possible.
I will tag the forum mods (@Martin-o2, @EmilieT and @Marjo) to see if they can assist with anything.
If not, your only other recourse is to ask for a deadlock letter from the complaints team and take it to the ombudsman.

Re: Aerial Direct

Cleoriff — Fri, 22 Feb 2019 08:26:51 GMT

@Joanne2£80 -£100 for SIM ONLY tariffs?

That is absolutely diabolical.

Edited to add I agree with @gmarkj. Let them show you evidence of these contracts you have never seen, though supposedly signed!!

Absolute scum of a company. Trusted partner they are NOT!

Re: Aerial Direct

Joanne2 — Fri, 22 Feb 2019 09:15:58 GMT

They also said they had a 19 minute phone call as proof we agreed to it and have asked for a copy of that and has never arrived.

Re: Aerial Direct

Joanne2 — Fri, 22 Feb 2019 09:18:41 GMT

Thank you I will certainly ask for a copy of the contract from them and I will look into the deadlock letter - I feel trapped and conned by them.

Re: Aerial Direct

Anonymous — Fri, 22 Feb 2019 09:35:00 GMT

You are right to feel this way. Total con men this company is & see the many complaints on this forum

Re: Aerial Direct

Joanne2 — Fri, 22 Feb 2019 10:19:37 GMT

Just to update Aerial Direct have contacted me this morning and now have a reduced tariff and new phone. As far as I am concerned the matter is resolved - Thank you all.

Re: Aerial Direct

gmarkj — Fri, 22 Feb 2019 10:39:44 GMT

While that is great news, just check that you are not tied into a new 2 year deal...

Re: Aerial Direct

Anonymous — Fri, 22 Feb 2019 11:11:27 GMT

Hello @Joanne2

I've been reading this thread (I have no IT knowledge to impart) ... but ... have been an active member of this forum for over 5 years

Just to say how pleased I am for you ... & ... pleased 'The Regular Posters' ie IT knowledgeable members of the forum have been able to help you

I am a bit of a Permanent IT Novice ... & ... the good people on the forum have helped me time & time again

Best Wishes

WispaRed7

Re: Aerial Direct

Anonymous — Fri, 22 Feb 2019 14:07:27 GMT

If it’s a new phone they possibly may have tied you into another contract😔 I seem to recall a similar thread & the existing contract turned into a new 2 or 3 year tariff & phone

Re: Aerial Direct

adamtemp64 — Fri, 22 Feb 2019 14:21:53 GMT

@Joanne2 From memory it will be a 3 year contract as that is there normal

Re: Aerial Direct

jonsie — Fri, 22 Feb 2019 14:42:27 GMT

At least you have upgraded. On the downside, you are tied in again for 2 or 3 years and you are still on a business contract with the benefits and the real disadvantages of the contract.

Make sure you keep a record of the end date and whatever you do, ignore any cold calls to renew. Give 30 days notice to end the contract 1 month before the contract finishes You are then free to upgrade on your terms rather than Aerials terms.

Re: Aerial Direct

gmarkj — Fri, 22 Feb 2019 14:55:44 GMT

Oh, and be VERY careful with your data allowances.
Business customers, unlike personal ones, can keep using more data once they have hit their monthly allowance.
And exceeding them ain't cheap...

Re: Aerial Direct

jonsie — Fri, 22 Feb 2019 15:01:41 GMT

@gmarkj wrote:
Oh, and be VERY careful with your data allowances.
Business customers, unlike personal ones, can keep using more data once they have hit their monthly allowance.
And exceeding them ain't cheap...

Yes as I intimated. One of the real disadvantages of being a business user...