topic Re: Unlocking phone after cancelling contract in Business Customers

Unlocking phone after cancelling contract

jmacc14 — Fri, 14 Dec 2018 23:30:44 GMT

Hi,

I relatively recently (August) cancelled my iPhone 6S contract with O2 Buisness. I have only just come round to reselling the phone, and have realised that I never properly unlocked the phone through O2. Does the contract being terminated mean the phone is unlocked anyway? If not, how do I unlock the phone as an O2 Buisness customer?

Many thanks in advance!

Re: Unlocking phone after cancelling contract

Cleoriff — Fri, 14 Dec 2018 23:33:27 GMT

Hi @jmacc14

You will need to unlock it. Follow this guide https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlocking phone after cancelling contract

jonsie — Fri, 14 Dec 2018 23:34:44 GMT

Ending the contract doesn't unlock the phone. It would be nice if that was the case though.

Follow the process here:

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

This won't be a problem in the future as O2 now only sell unlocked phones.

Re: Unlocking phone after cancelling contract

EmilieT — Mon, 17 Dec 2018 10:39:35 GMT

Hi @jmacc14, there's a lot of useful info above, but if you need any further help with this do let us know