topic Bill in Business Customers

Bill

CarolineHart — Fri, 16 Nov 2018 08:58:01 GMT

i dont understand my billing, i have a contract with Ariel direct but O2 still bill me?I wish i could talk to someone who would explain?

Re: Bill

MI5 — Wed, 14 Nov 2018 15:21:39 GMT

Aerial direct are an agency who place contracts with O2, so are effectively the middle man.
You contract and billing are with O2 and can be tracked in your MyO2 app or website http://www.o2.co.uk/myo2

Re: Bill

jonsie — Wed, 14 Nov 2018 19:27:53 GMT

Did you even want a business contract? I believe My O2 will differ but if you have ordered over the phone then call them again.

Re: Bill

EmilieT — Fri, 16 Nov 2018 09:05:20 GMT

Hi @CarolineHart, I hope the replies above help you understand your billing better, but please let us know if you have any other questions

Re: Aerial Direct - Has anyone managed to get out of the contract?

CarolineHart — Thu, 04 Jul 2019 16:25:57 GMT

I somehow have a contract with Ariel direct, i dont want to be with them, they are very pushy and somehow I have got signed up to a contract until 2020, i have got a new phone , my phone is paid for, please can someone help me get back to O2 whom i have been with since 1996

Re: Aerial Direct - Has anyone managed to get out of the contract?

jonsie — Thu, 04 Jul 2019 16:41:01 GMT

@EmilieT?

Re: Aerial Direct - Has anyone managed to get out of the contract?

EmilieT — Fri, 05 Jul 2019 07:30:27 GMT

Thanks @jonsie for the mention

@CarolineHart I'm not sure how much we'll be able to do but I can certainly get someone on my end to check this out for you - I'll need a few more details first so I'll send you a Private Message shortly!

Re: Aerial Direct - Has anyone managed to get out of the contract?

EmilieT — Fri, 05 Jul 2019 14:20:14 GMT

Hey @CarolineHart, this should have been picked up now and sorted

Have a lovely weekend, and please do come back if you need anything else

Re: Aerial Direct - Has anyone managed to get out of the contract?

jonsie — Fri, 05 Jul 2019 16:34:41 GMT

Well done @EmilieT