topic Re: Ariel Direct in Business Customers

Ariel Direct

CarolineHart — Thu, 25 Oct 2018 15:19:40 GMT

Please can someone tell me how to cancel my contract with Ariel Direct, I dont wish to cancel my O2, have been misled by Ariel Direct when I was in a vulnerable postion, now I am on a business contract for some reason and paying too much, have tried to contact them but get a saleman which I dont want! please help!

Re: Ariel Direct

MI5 — Thu, 25 Oct 2018 15:44:37 GMT

@Martin-O2 may be able to help but Aerial are notorious for this kind of thing unfortunately.

Re: Ariel Direct

Bambino — Thu, 25 Oct 2018 16:16:01 GMT

@CarolineHart We've seen many complaints about this company. They're unscrupulous. You may, unfortunately have to see out this contract until its end. Just make sure you know the exact end date so you can give 30 days notice that you wish to end the contract.

Re: Ariel Direct

Anonymous — Thu, 25 Oct 2018 17:12:52 GMT

You should be able to cancel but you will have to pay the remainder of the contract fees

Re: Ariel Direct

jonsie — Fri, 26 Oct 2018 12:00:23 GMT

@Anonymous wrote:
You should be able to cancel but you will have to pay the remainder of the contract fees

You don't have the same consumer rights with a business account so cannot cancel without help.

Re: Ariel Direct

EmilieT — Tue, 30 Oct 2018 09:33:04 GMT

Hey @CarolineHart, how are you getting on with this since you last posted? I'd gladly check on our end if there's anything we can do so please let us know if you need any further help