topic Re: Refused Credit Excellent Credit History in Off-Topic

Refused Credit Excellent Credit History

Anonymous — Sat, 06 Apr 2013 23:41:31 GMT

I'm going to post the email that ice just sent to O2 and carphone warehouse. If anyone can help me I would be eternally grateful! Thank you!!:

Dear Sir or Madam,

Please could someone call me about an urgent issue.

I have been refused an o2 pay monthly iphone 5 contract For £27 a month plus an upfront £99 charge for the iPhone 5 at carphone warehouse in Bluewater today for no good reason. I have an excellent credit history and have never missed a payment. I have credit cards that I pay the balance off monthly and have had no problems opening credit accounts. I have recently moved but I have six years history at my previous address and have never had any problems.

I called my bank and they said my history is excellent and I am considered low risk and could not understand why I was treated in this way.

I currently use an O2 business phone, but this is a company phone and I will be giving it back in the next few days as I am moving jobs and need to open a personal O2 account with an iPhone 5 Urgently.

I am disgusted how I have been treated by O2. No explanation was offered as to why my credit application was refused and as a person who prides herself on managing her finances impeccably, I was embarrassed to be refused a contract for a measly £27 a month. I do believe that it is my right according to the data protection act to know why my credit application has been refused.

Is it because I work part-time? I still have a £30k a year income but that question was not asked!

Please could somebody look into this and contact me as soon as possible.

Re: Refused Credit Excellent Credit History

Anonymous — Sat, 06 Apr 2013 23:47:14 GMT

Hi and welcome to the forum,
As I understand it O2 use many different factors when assessing credit in theory if you have a good credit history you should be fine there have been other people reporting the same issues and I don't think it's fair that O2 don't give you the reason you were turned down are you on the electoral roll at your new address? You could also try getting in touch with the credit referral team at O2 but not sure how much that will help

Re: Refused Credit Excellent Credit History

Anonymous — Sat, 06 Apr 2013 23:54:25 GMT

I emailed my electoral role application back to my council a few weeks ago and got confirmation of receipt but I will double check on monday. Thing is I've been told I can't apply again for 30 days so I'm going to be without a phone for a month which is not a good situation. I'm thinking O2 have refused me as I have just moved, am divorced and work part time! I shouldn't have been so honest! If they looked further than the end of their noses they would see I have several credit cards which are all paid off in full each month and I have never defaulted on any bill. I'm appalled by them to be honest! Thanks for your response!

Re: Refused Credit Excellent Credit History

Anonymous — Sat, 06 Apr 2013 23:58:58 GMT

Your welcome I understand your frustration I do know the electoral roll is important they may also be looking at how much credit you have available which is bizarre I know but they sometimes think if you have lots of credit available you will over stretch yourself but you know that wont happen but they don't seem to think of it like that

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 00:05:54 GMT

It would just be nice if they would tell you why! It's so frustrating as it's definitely the best iPhone 5 deal out there and I want to stay with O2 for priority tickets! Not that they deserve my business anymore! Have ordered credit reports too in case there are any mistakes on my file but I know there aren't as I easily got a Laura ashley card in January! Grrrr! Must try and get some sleep but too annoyed!

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 00:11:44 GMT

I fully agree they should tell you why but there have been some similar posts on here recently and it seems they are under no obligation to explain their decision which is wrong I hope you can maybe get it sorted out in the end if you don't get fed up and tell them to stick it which I should think is on your mind right now

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 06:35:38 GMT

You could contact Experian to see whats on your credit file.

Do this by sending a cheque or sign up on line for a 30 days free trial.

Just remeber to cancel the subscription before the 30 days up if you do not want to pay.

Good luck.

Re: Refused Credit Excellent Credit History

sheepdog — Sun, 07 Apr 2013 10:54:55 GMT

@Anonymous wrote:
I emailed my electoral role application back to my council a few weeks ago and got confirmation of receipt but I will double check on monday. Thing is I've been told I can't apply again for 30 days so I'm going to be without a phone for a month which is not a good situation. I'm thinking O2 have refused me as I have just moved, am divorced and work part time! I shouldn't have been so honest! If they looked further than the end of their noses they would see I have several credit cards which are all paid off in full each month and I have never defaulted on any bill. I'm appalled by them to be honest! Thanks for your response!

It will be a combination of a new address i.e. not being there long enough and working part-time. I've personally had this from the bank for a rejected loan is that if you work under 16 hours then they refuse you even if you have proof of sufficient funds!

If its an electoral roll issue then it could be you missed the last registration period which I suspect the agencies used as a baseline for their records. How often they update that is unknown.

There's also the other factor of being a good payer. Several other posters have remarked they have a good history but have been rejected. Problem is we live in a debt culture so having some form of debt is better than having no debts in the eyes of credit referrals.

Oh just thought - if you're divorced and reverted to another name then that could be another factor as effectively you haven't really existed since marriage (presuming the surname was changed).

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 11:20:38 GMT

Have you applied for credit on lots of other things too as that could be it

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 11:25:25 GMT

Forgot to say...

Obtaining the Credit Report will also let you ensure your not the victim of identity theft.

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 18:13:22 GMT

HI Annoyed

I have been with 02 for a long time now and I have had both contract and pay and go during that time. More recently I was on the Simplicty 12 month tarrif which was due to terminate this month. However, I lost my job this month Despite that, the staff said I would have no problem upgrading if I wanted to when I enquired if I would pass the credit check. Therefore I would say part of the problem is you were a new customer to 02 - have you tried your existing provider?

Or get a pay and go phone like me! Not sure, but maybe this is like having a "high rate credit card" to rebuild your credit rating and establish yourself as an O2 customer. Perhaps if you call O2 Pay and Go customer service they could advise you - I found both teams very helpful when I swapped this month though it doesn't sound like Pay and Go is the right solution for you from what you have said.

Good luck!

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 18:35:23 GMT

Dear all, thanks for responses! Have just got to the bottom of it. Just got my equifax credit Report and sure enough have excellent score - even though I sent the application form back and got a receipt I am not shown up as being on the electoral role at my new house. The council is going to get a major rollicking in the morning! Am so cross with them!

Thanks again for all your advice! Xx

Re: Refused Credit Excellent Credit History

MI5 — Sun, 07 Apr 2013 18:37:11 GMT

Unfortunately that is grounds for an automatic refusal from O2 regardless of anything else, but at least you know why now....

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 18:39:51 GMT

It was worth signing up online just to check then I assume.

Glad you have got to the bottom of it.

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 18:48:40 GMT

@Anonymous wrote:
Dear all, thanks for responses! Have just got to the bottom of it. Just got my equifax credit Report and sure enough have excellent score - even though I sent the application form back and got a receipt I am not shown up as being on the electoral role at my new house. The council is going to get a major rollicking in the morning! Am so cross with them!

Thanks again for all your advice! Xx

Hi Annoyed 77

I did not write too much about credit as the others had already covered it but from recollection it takes 12 months to get on the electoral role and I think they update it once a year but I am not 100% sure. Maybe Equifax or Experian could help with this and advise you at the same time if there is a way around the problem if the council cannot help you. I presume from the Xx you are a woman - I was lucky my father handled all of this for me when I got divorced so I've learnt a few useful facts today myself (not least of all about the name change - something my father overlooked).

Hope you stay with O2 - I could do with more women round here to help me keep these men in line!

Re: Refused Credit Excellent Credit History

MI5 — Sun, 07 Apr 2013 18:56:26 GMT

@Anonymous wrote:

Hope you stay with O2 - I could do with more women round here to help me keep these men in line!

Ahem....

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 18:59:41 GMT

Hey I'm a good boy

Honest Miss !!!

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 19:04:33 GMT

What is wrong MI5?

Re: Refused Credit Excellent Credit History

Anonymous — Sun, 07 Apr 2013 19:06:30 GMT

@MI5 wrote:
@Anonymous wrote:
Hope you stay with O2 - I could do with more women round here to help me keep these men in line!
Ahem....

No - forget my last 2 posts I am not getting myself into any bother tonight (you too Band of Brothers!)

Re: Refused Credit Excellent Credit History

Anonymous — Fri, 19 Dec 2014 13:27:29 GMT

I have just been refused credit by O2 though I have an account with them already! I was trying to buy a phone contract for my children for Christmas.

Again I have checked my credit report from Experian and it is completey faultless.

I asked my husband to try on his account and he was also refused! He again has a fauyltless credit record and earns a huge salary!

They need to review their contract with Experian as they are getting dodgy and incorrect credit scores from them.