topic Re: O2 upgrade same and new customer deal in Off-Topic

O2 upgrade same and new customer deal

Anonymous — Sat, 29 Sep 2012 08:46:59 GMT

I wonder if any one can shed some light for me? I finally got through to O2 yesterday to arrange for my upgrade to the iphone 5. They have offered me the upgrade and the deal on £36 a month and I have to for the phone. I then looked at the web site and this is exactly the same deal as new customers are offered so how is this an upgrade?

Re: O2 upgrade same and new customer deal

Anonymous — Sat, 29 Sep 2012 12:07:08 GMT

I always thought an upgrade meant you were upgrading your handset and not a guarantee you will get a better tariff deal than the standard deals, also with the new iphone 5 that is probably why no deals due to the demand.

Re: O2 upgrade same and new customer deal

Anonymous — Sat, 29 Sep 2012 12:55:16 GMT

Yes I thought I would be paying the same for the contract but cant believe I have to pay towards the handset. O2 are not really encouraging exisiting customers to stay with them are they when there are better deals out there.

Re: O2 upgrade same and new customer deal

Anonymous — Sat, 29 Sep 2012 13:22:39 GMT

I agree, customer loyalty does not seem to count for much.

Re: O2 upgrade same and new customer deal

Anonymous — Thu, 07 Feb 2013 14:27:15 GMT

Better hope that o2 offers me the same deals as available on the web site for my upgrade or else there will some long irate phone calls from me

@Anonymous wrote:
I wonder if any one can shed some light for me? I finally got through to O2 yesterday to arrange for my upgrade to the iphone 5. They have offered me the upgrade and the deal on £36 a month and I have to for the phone. I then looked at the web site and this is exactly the same deal as new customers are offered so how is this an upgrade?

Re: O2 upgrade same and new customer deal

perksie — Thu, 07 Feb 2013 14:31:58 GMT

@Anonymous wrote:
Better hope that o2 offers me the same deals as available on the web site for my upgrade or else there will some long irate phone calls from me

Nothing like getting your threats in before you ask is there?

Re: O2 upgrade same and new customer deal

Anonymous — Thu, 07 Feb 2013 16:43:16 GMT

Loyalty perks aren't available anymore, everyone gets the same deal, making threats won't get you anywhere,

Re: O2 upgrade same and new customer deal

MI5 — Thu, 07 Feb 2013 19:58:46 GMT

I'd be more than happy to let you take your threats to threaten me somewhere else

Re: O2 upgrade same and new customer deal

Anonymous — Thu, 07 Feb 2013 22:32:42 GMT

I bet if you didn't want a fashion accessory in the Iphone 5 and went for a better phone in the S3 you would not have to make any contribution to the cost of the phone.

Amazing how people pay so much for a phone that ultimately is made up from parts of other companies, worse of all is that some of those parts are inferior parts made by Samsung for Apple.

Apple make 68% profit on each phone yet make none of the parts. Rip Off.

Re: O2 upgrade same and new customer deal

Anonymous — Fri, 08 Feb 2013 11:06:24 GMT

No threats - just want the same deal as new customers - otherwise I might consider not upgrading and relocating my home phone/broadband/and mobile to a cheaper supplier

Re: O2 upgrade same and new customer deal

MI5 — Fri, 08 Feb 2013 11:12:10 GMT

@Anonymous wrote:
No threats - just want the same deal as new customers - otherwise I might consider not upgrading and relocating my home phone/broadband/and mobile to a cheaper supplier

You will get the same deal as new customes - That is O2's policy

Re: O2 upgrade same and new customer deal

Liquid — Fri, 08 Feb 2013 12:31:21 GMT

Always go for the cheapest provider that suits your needs.

Loyalty is a thing of the past.

Re: O2 upgrade same and new customer deal

Anonymous — Fri, 08 Feb 2013 13:28:13 GMT

O2 have been giving everyone the same deal for the best part of a year or so.

It's unfair for new customers to get better deals than existing customers. Same the other way round.

Fairness is about treating everyone equally and not disadvantaging anyone. So therefore its fair that O2 offers the same deals to everyone.

"Upgrade" is a term for renewing your contract, usually meaning you get a better phone than your last one. Price doesn't come into it.

Re: O2 upgrade same and new customer deal

Anonymous — Fri, 08 Feb 2013 16:41:22 GMT

Everyone wants something for nothing these days