topic Becoming a customer in Off-Topic

Becoming a customer

Anonymous — Wed, 25 Nov 2015 12:49:23 GMT

Is it possible to become a new O2 customer via the internet?

My husband wishes to join the network, but visiting an O2 shop is not convenient.

There doesn't seem to be the facility on the website for new customers to sign up.

Can joining only be achieved by calling in person to a high street O2 shop?

Re: Becoming a customer

Anonymous — Wed, 25 Nov 2015 13:13:23 GMT

Hi @Anonymous ,

You can check out all available offers at www.o2.co.uk/shop.

If you see a handset, tablet or sim that you like you can select a tariff to suit your needs.

From there you can add any extras you wish i.e insurance of an accessory or you can proceed to the check out.

Re: Becoming a customer

Cleoriff — Wed, 25 Nov 2015 13:16:34 GMT

Hi @Anonymous You can purchase anything from the online shop https://www.o2.co.uk/shop Or if you prefer you can browse the online shop and ring customer services http://www.o2.co.uk/contactus

(which is what I did)

If you ring and speak to someone they can guide you through the process...... There is never a need to go instore... Welcome to the forum by the way...

Re: Becoming a customer

MI5 — Wed, 25 Nov 2015 13:28:34 GMT

Going in store is quicker but it can all be done from the shop pages online.

Re: Becoming a customer

Anonymous — Wed, 25 Nov 2015 14:23:25 GMT

Great explanation @Smithy1990

Re: Becoming a customer

Anonymous — Wed, 25 Nov 2015 21:55:34 GMT

We do not wish to purchase a tablet, a phone, an app or any other device from the online shop.

I repeat. We have a spare phone (locked to O2). My husband would like to use this phone.

To become a customer is it a matter of purchasing an O2 sim card, putting it in the phone and registering it with O2?

Re: Becoming a customer

Cleoriff — Wed, 25 Nov 2015 22:03:28 GMT

Hi @Anonymous Yes you can do that.....Have a look at the sims and decide which tariff you want either payg or contract. ...I have a contract sim only tariff. I had the phone and bought the sim and went for a 12month tariff which gave me unlimited calls and texts and 3GB of data...

https://www.o2.co.uk/shop/sim-cards

Re: Becoming a customer

MI5 — Wed, 25 Nov 2015 22:20:23 GMT

Sim cards are available from the shop too as indicated above.