topic Re: Alerts for reaching contract limits in Off-Topic

Alerts for reaching contract limits

Anonymous — Tue, 07 Jul 2015 12:30:09 GMT

Hi is there a way I can set up automatic alerts so that I know when I am about to go over my tariff?

Just been charged £80.00+ for a £23.00 per month contract. If i'd been notified then I have been more conscious about how many minutes I was using because that bill is ridiculous...

I am aware that going over my minutes is my own doing which is why I'm not asking for a refund but just to make sure I dont spend this every month, is there a way to get automatic alerts about this?

Re: Alerts for reaching contract limits

Anonymous — Tue, 07 Jul 2015 12:34:08 GMT

You should keep an eye on it as its your responsibility but you can check your allowances & how much you have left in your myo2

Re: Alerts for reaching contract limits

cyrillicguy — Tue, 07 Jul 2015 12:34:21 GMT

@Anonymous wrote:
Hi is there a way I can set up automatic alerts so that I know when I am about to go over my tariff?

Just been charged £80.00+ for a £23.00 per month contract. If i'd been notified then I have been more conscious about how many minutes I was using because that bill is ridiculous...

I am aware that going over my minutes is my own doing which is why I'm not asking for a refund but just to make sure I dont spend this every month, is there a way to get automatic alerts about this?

T

They do alert you when you're about to reach your data allowance (at the 80% and at the 100% point), however don't think that they do it for the minutes. Perhaps, installing the MyO2 app could help?

Re: Alerts for reaching contract limits

Anonymous — Tue, 07 Jul 2015 12:44:35 GMT

Install the MyO2 app - it's easy to use and it does show you your remaining allowances in a clear and easy to understand way.

Re: Alerts for reaching contract limits

Cleoriff — Tue, 07 Jul 2015 12:45:08 GMT

O2 adopt the policy of making the person with the contract responsible for monitoring their own usage. MY O2 allows this both via PC or on your phone via the App

http://www.o2.co.uk/myo2

Re: Alerts for reaching contract limits

jonsie — Tue, 07 Jul 2015 14:39:19 GMT

Yes its the responsibility of the person whose name is on the contract but this can be particularly difficult for parents taking out a contract for their offspring.

No alerts can be set up for minutes I'm afraid but the My O2 app is definitely the way to go.

Re: Alerts for reaching contract limits

MI5 — Tue, 07 Jul 2015 15:10:46 GMT

Also, most phones have a call counter that you can reset each month on your billing date.