topic Re: TU GO ERROR: the call could not be connected in Off-Topic

TU GO ERROR: the call could not be connected

Anonymous — Sat, 14 Mar 2015 23:25:10 GMT

i was using the appon roaming since lAst one week without any problems on two different devices.
This morning it stopped working on both devices and giving error message " The call could not be connected "
I was using the app with 4g and also with home broadband but it suddenly stopped working. Is there anyone who can help me would be great . I have reinstalled the app on both devices but still same - thanks

Re: TU GO ERROR: the call could not be connected

Cleoriff — Sun, 15 Mar 2015 00:11:35 GMT

Hi @Anonymous Welcome to the forum

We have a Tugo expert here called @jonsie He uses it a lot when he is abroad. I will mention him in my post and hopefully he will be able to assist

Re: TU GO ERROR: the call could not be connected

jonsie — Sun, 15 Mar 2015 00:19:29 GMT

It's possibly a temperorary fault but I haven't used it today so I'm not sure if it's just general or unique to your account. You have done the usual uninstall and reinstall which fixws most problems so I can only suggest you sign out and try it again tomorrow.

Re: TU GO ERROR: the call could not be connected

Anonymous — Sun, 15 Mar 2015 09:35:03 GMT

That will probably fix it. Whenever a new software version comes out, the previous versions stop working correctly.Not always, but it happens a lot.

There was a new update released 3 days ago , so I would go with @jonsie on this....remove it from all the devices and install them again.