topic Live Chat has a bug and cuts people off randomly in Off-Topic

Live Chat has a bug and cuts people off randomly

Anonymous — Sat, 14 Mar 2015 15:11:16 GMT

Live Chat has a bug and cuts people off randomly -

Reported it several times but no-one seems to care.

Re: Live Chat has a bug and cuts people off randomly

MI5 — Sat, 14 Mar 2015 15:14:18 GMT

I've used it a few times without getting cut off.
Is there any pattern to when you lose connection at all?

Re: Live Chat has a bug and cuts people off randomly

jonsie — Sat, 14 Mar 2015 15:18:01 GMT

Could it not be your connection, not had a problem myself.

Re: Live Chat has a bug and cuts people off randomly

Anonymous — Sat, 14 Mar 2015 15:26:13 GMT

It is peak time for broadband usage...so chances are that it's ur connection, just like they said.... I've also used them with no problems.

Re: Live Chat has a bug and cuts people off randomly

Sammy63 — Sat, 14 Mar 2015 17:31:47 GMT

I don't know if it was the bug or the operator when I started asking difficult questions. I wanted to use my phone from another SP with O2, I had the phone unlocked so that I could and I can use it with Oé that is true but because the original phone I purchased from O2 was so old (14 year old Motorola V1) I'm not aloud to have my account showing any other phone unless I purchased it from 02. I cant get to O2 as I'm not in the UK but I still want their services and BoltOns but I cant have them unless I buy another phone from them so.... O2 doesn't want my Money !!!!!!!

Re: Live Chat has a bug and cuts people off randomly

MI5 — Sat, 14 Mar 2015 18:14:54 GMT

You can have a pay as you go sim from o2 but you need to top it up with a UK credit card or from a shop within the UK.

Re: Live Chat has a bug and cuts people off randomly

Bambino — Sat, 14 Mar 2015 18:18:28 GMT

@MI5 wrote:
You can have a pay as you go sim from o2 but you need to top it up with a UK credit card or from a shop within the UK.

Well I'm glad you understood that because I couldn't make head nor tail from it. Why would they want to use an O2 sim if they're not in the UK? Why don't they just get a local sim from wherever they are?

Re: Live Chat has a bug and cuts people off randomly

MI5 — Sat, 14 Mar 2015 18:22:21 GMT

I think there is confusion and error in the post but I think that the OP wanted an o2 sim to use in their Moto V1 phone?

Re: Live Chat has a bug and cuts people off randomly

Bambino — Sat, 14 Mar 2015 18:25:02 GMT

Yeah I got that, but the phone is unlocked, so why do they want to use an O2 sim if they're not in the UK?

Re: Live Chat has a bug and cuts people off randomly

Anonymous — Sat, 14 Mar 2015 18:34:17 GMT

Live Chat doesn't have a bug.

Live Chat IS THE BUG. Avoid at all costs and speak to CS on 202 if you can

Re: Live Chat has a bug and cuts people off randomly

MI5 — Sat, 14 Mar 2015 18:46:17 GMT

@Bambino wrote:
Yeah I got that, but the phone is unlocked, so why do they want to use an O2 sim if they're not in the UK?

No idea mate ?

Re: Live Chat has a bug and cuts people off randomly

jonsie — Sat, 14 Mar 2015 19:50:26 GMT

Well I couldn't make heads nor tails of it so maybe the OP will come back and elaborate for us. I can't see the reasoning of using an O2 sim or bolt on abroad.

Re: Live Chat has a bug and cuts people off randomly (Cant register my unlocked phone with O2 )

Sammy63 — Mon, 16 Mar 2015 15:34:56 GMT

Thanks for all the replies. So as to answer some of those replys, I am a Brit working in France, I have family and friends in the UK as well as an O2 pay as you go account. Before coming to France I have had an O2 account for 15+ years, I changed to a payg when started working in France. My original phone was the Motorola, compared to today, was a very basic phone which eventually died. I had a 'spare' unlocked Samsung GT-N7000 and have been using that as my UK O2 payg phone, it has been great & no problems at all but I now need to receive text/sms Alerts on it but cant because O2 won't allow my GT to be registered in place of the Motorola no matter how much call time I buy because I did not purchase the Samsung from them. So endeth my story. Again, thanks everbody.

Re: Live Chat has a bug and cuts people off randomly (Cant register my unlocked phone with O2 )

MI5 — Mon, 16 Mar 2015 15:42:51 GMT

@Sammy63 wrote:
but I now need to receive text/sms Alerts on it but cant because O2 won't allow my GT to be registered in place of the Motorola no matter how much call time I buy because I did not purchase the Samsung from them.

This is the bit that I don't understand - There is no requirement to buy your phone from O2 (I hardly ever do) and all my phones work fine........

It might just be that you need to register it on O2-UK network next time you are back over here ?

Re: Live Chat has a bug and cuts people off randomly (Cant register my unlocked phone with O2 )

jonsie — Mon, 16 Mar 2015 15:53:59 GMT

If you are using the same number then surely texts/sms come through as normal? Or is the problem a sim swap?

Re: Live Chat has a bug and cuts people off randomly

Anonymous — Mon, 19 Sep 2016 11:38:15 GMT

I don't know anyone else who has had this problem but me and my
Mother are having problems with our o2 bill. I have spoke to a guru more than three times, so has my mother, nothing has been sorted
Or dealt with. I keep getting promised I'll hear from o2 but never do. In my opinion do not bother with this online chat I have even phoned and made complaints and spoke to managers. The problem still stands unresolved now for over a month.

Re: Live Chat has a bug and cuts people off randomly

Cleoriff — Mon, 19 Sep 2016 18:47:58 GMT

Hi @Anonymous Are you just using Live Chat or have you actually phoned someone and spoken to a human?

202 Contract 4445 Payg. If you have done this and still getting nowhere then please use this link to complain

http://www.o2.co.uk/how-to-complain

Re: Live Chat has a bug and cuts people off randomly

MI5 — Mon, 19 Sep 2016 18:50:36 GMT

@Anonymous wrote:
I have even phoned and made complaints and spoke to managers. The problem still stands unresolved now for over a month.

You seem to have exhausted all normal options so I wonder if @Toby can assist any further?

Re: Live Chat has a bug and cuts people off randomly

Cleoriff — Mon, 19 Sep 2016 18:54:38 GMT

@MI5 wrote:

@Anonymous wrote:
I have even phoned and made complaints and spoke to managers. The problem still stands unresolved now for over a month.

You seem to have exhausted all normal options so I wonder if @Toby can assist any further?

Yes indeed Apologies @Anonymous I only noticed your post was unanswered for nearly 7 hrs. I read it too quickly I'm afraid....

Re: Live Chat has a bug and cuts people off randomly

MI5 — Mon, 19 Sep 2016 18:55:12 GMT

I'm sure he'll be in touch tomorrow @Anonymous so look out for a post from him.