topic Re: Twitter via SMS in Off-Topic

Twitter via SMS

Anonymous — Thu, 05 Feb 2015 11:09:26 GMT

"Starting Feb 4, 2015 O2 UK will no longer support Twitter SMS notifications. Users will still be able to use 2-factor authentication and reset their password over SMS"

I am still getting the SMS notifcations but can't seem to tweet (the important part). Please help?

Re: Twitter via SMS

MI5 — Thu, 05 Feb 2015 11:45:38 GMT

SMS notifications come from Twitter, not O2 so that is why you will still be receiving them.
The reply part maybe the bit that O2 are no longer supporting though I can't imagine why....
Someone from Social Media may know the answer though.....?

Re: Twitter via SMS

viridis — Thu, 05 Feb 2015 11:53:58 GMT

I presumed the op was talking about this.
https://blog.twitter.com/2009/twitter-over-sms-o2-uk
And not tweeting to @Anonymous
Is that correct @Anonymous

Re: Twitter via SMS

MI5 — Thu, 05 Feb 2015 12:20:48 GMT

@viridis wrote:
I presumed the op was talking about this.
https://blog.twitter.com/2009/twitter-over-sms-o2-uk
And not tweeting to @Anonymous
Is that correct @Anonymous

That's how I read it too.....

Re: Twitter via SMS

Anonymous — Thu, 05 Feb 2015 13:22:14 GMT

Yes that was what I was meaning @viridis

Re: Twitter via SMS

MI5 — Thu, 05 Feb 2015 14:07:36 GMT

@KimberleyH might have more info ?

or maybe @Toby could look into it for you......

Re: Twitter via SMS

Toby — Fri, 06 Feb 2015 10:03:23 GMT

Hi guys,

Most customers use the notification method through the Twitter settings on their profile to alert them when they receive a message – via notification on the app or through email. The vast majority of customers who use Twitter also use the app to send and reply to tweets. The Twitter SMS service was a Twitter service, not an O2 one and they have decided to terminate it.

Also, remember, its @O2, not @ O2UK

Re: Twitter via SMS

viridis — Fri, 06 Feb 2015 10:08:18 GMT

Well which idiot said @o2uk?

Re: Twitter via SMS

Anonymous — Fri, 06 Feb 2015 10:29:42 GMT

So this is why I'm no longer getting any Twitter sms notifications then? Really handy cos I'm not always online so means I still get updates about my buses & traffic problems so going to miss it massively

Re: Twitter via SMS

Anonymous — Sat, 07 Feb 2015 22:51:15 GMT

why? what a let down.

Re: Twitter via SMS

gemz4the1 — Sun, 08 Feb 2015 13:49:55 GMT

There was a recent Twittter app update to allow people to view tweets that were made 'while you were away' so maybe that will help you catch up on what you have missed when you were not able to go online?

Re: Twitter via SMS

Anonymous — Sun, 08 Feb 2015 14:12:24 GMT

And the point of Twitter is?

Re: Twitter via SMS

Anonymous — Sun, 08 Feb 2015 15:02:39 GMT

Not exactly the same...the idea was to have live updates, that "feature" will not make up for it...you have to log in to get the updates so it doesnt really do anything...

Re: Twitter via SMS

Anonymous — Sun, 08 Feb 2015 18:30:43 GMT

Gutted this feature has been removed as was how I used Twitter most. Now having to manually check tweets within the app makes it tiresome and puts me off using Twitter. #bringbacksms

Re: Twitter via SMS

Anonymous — Mon, 09 Feb 2015 10:00:40 GMT

In total agreement with you davold! I used SMS to tweet all the time and really fed up that this has been stopped!

Please rethink this O2 - I've been with you since I got my first phone in 1999 and this is my first real gripe!

Re: Twitter via SMS

Anonymous — Mon, 09 Feb 2015 10:23:46 GMT

This is from Toby in an earlier post here " The Twitter SMS service was a Twitter service, not an O2 one and they have decided to terminate it."

It's not o2's decision.

Re: Twitter via SMS

Anonymous — Mon, 09 Feb 2015 11:37:08 GMT

The alert actually states "Starting Feb 4, 2015 O2 UK will no longer support Twitter SMS notifications. Users will still be able to use 2-factor authentication and reset their password over SMS" and other UK carriers are still allowing tweets to come via SMS (and other countries have no problems). See here - https://support.twitter.com/articles/20170024#

This seems to most definitely be an O2 issue, and I'm not sure why they have stopped allowing incoming twitter SMS - most likely a financial issue where they simply don't want to keep providing a large number of free incoming texts.

As others have already said, though, I often reply on traffic and news tweets to keep me apprised of situations in a real time basis and am not always online to manually check the statuses.

It's a bad decision and will make me look at other carriers.

Re: Twitter via SMS

Cleoriff — Mon, 09 Feb 2015 12:13:19 GMT

Well it appears O2 are saying Twitter decided to terminate and vice versa....

@Toby is our Community coordinator and he was quite adamant it was down to twitter

"The Twitter SMS service was a Twitter service, not an O2 one and they have decided to terminate it."

Re: Twitter via SMS

MI5 — Sat, 14 Feb 2015 20:07:53 GMT

Apparently still available on Vodafone too?

Re: Twitter via SMS

Cleoriff — Sat, 14 Feb 2015 20:45:21 GMT

@MI5 wrote:
Apparently still available on Vodafone too?

It is...I checked it out when I was looking at twitter just recently...