topic Re: complement in Off-Topic

complement

Anonymous — Mon, 01 Dec 2014 16:50:46 GMT

Good day to you all.I have had the most wonderfull experience in an 02 shop in Aylesbury.

Due to kEIR.HE was and is an extremely helpfull and kind young man.

He has been there a year and has had no regonition for anything that he does.

He should be Manager,inbetweeen seeing to me very polite,saw to several other request from customers and staff..Dont know how they cope when he is on holiday.

Well done Keir ..Dont change...

Re: complement

jonsie — Mon, 01 Dec 2014 16:56:05 GMT

Great to see the odd complimentary post on here and I'm sure @Toby will feed it back to Keir ☺

Re: complement

Anonymous — Mon, 01 Dec 2014 17:19:45 GMT

Hi @Anonymous

Welcome to the forum.

Always nice to hear of good service.

Well done Keir. 😄

Re: complement

MI5 — Mon, 01 Dec 2014 17:23:58 GMT

Very nice feedback, thank you

Re: complement

Cleoriff — Mon, 01 Dec 2014 18:35:16 GMT

Thanks for posting. Lovely to see something positive

Re: complement

Anonymous — Mon, 01 Dec 2014 19:19:07 GMT

I was somewhat surprised when I read the original post in this thread. It does not actually explain what the assistant in the O2 shop did to warrant the compliment. If I were being attended to in a retail shop and the assistant was simultaneously dealing with "several other request from customers and staff.." I would not be best pleased at all. Furthermore, though this post has been welcomed as "nice" and "positive" it is in fact also less than complimentary about the Managment and other staff in that shop BUT without giving any explanation whatever of all the circumstances.

I am not criticising the OP at all - but I am asking if the content of the post warranted the immediate reaction to it?

Re: complement

Cleoriff — Mon, 01 Dec 2014 19:34:01 GMT

@Anonymous wrote:
I was somewhat surprised when I read the original post in this thread. It does not actually explain what the assistant in the O2 shop did to warrant the compliment. If I were being attended to in a retail shop and the assistant was simultaneously dealing with "several other request from customers and staff.." I would not be best pleased at all. Furthermore, though this post has been welcomed as "nice" and "positive" it is in fact also less than complimentary about the Managment and other staff in that shop BUT without giving any explanation whatever of all the circumstances.
I am not criticising the OP at all - but I am asking if the content of the post warranted the immediate reaction to it?

I think it did. It is rare to see someone bothering to come on here to praise a member of O2 staff.

Add to that. Toby always provides feedback to the staff member in question....

Re: complement

Anonymous — Mon, 01 Dec 2014 19:47:03 GMT

@Cleoriff wrote:
@Anonymous wrote:
I was somewhat surprised when I read the original post in this thread. It does not actually explain what the assistant in the O2 shop did to warrant the compliment. If I were being attended to in a retail shop and the assistant was simultaneously dealing with "several other request from customers and staff.." I would not be best pleased at all. Furthermore, though this post has been welcomed as "nice" and "positive" it is in fact also less than complimentary about the Managment and other staff in that shop BUT without giving any explanation whatever of all the circumstances.
I am not criticising the OP at all - but I am asking if the content of the post warranted the immediate reaction to it?
I think it did. It is rare to see someone bothering to come on here to praise a member of O2 staff.
Add to that. Toby always provides feedback to the staff member in question....

Sorry @Cleoriff but I think you have totally missed the point of my remarks. The OP gave absolutely no hint as to what "good service" the staff member provided, nor indeed any justification whatever for saying that same staff member had "received no recognition for anything he does.." I wonder what the other staff in the Aylesbury O2 shop will think about it when/if they get to hear about it?

Re: complement

Cleoriff — Mon, 01 Dec 2014 19:52:28 GMT

I didnt miss the point @Anonymous Whatever 'Keir' did for the OP it was enough that she felt strongly enough come here and praise him.... That was enough for me as it made such a change...

Re: complement

L_W_Ward — Mon, 01 Dec 2014 21:55:44 GMT

@Anonymous wrote:
I was somewhat surprised when I read the original post in this thread. It does not actually explain what the assistant in the O2 shop did to warrant the compliment. If I were being attended to in a retail shop and the assistant was simultaneously dealing with "several other request from customers and staff.." I would not be best pleased at all. Furthermore, though this post has been welcomed as "nice" and "positive" it is in fact also less than complimentary about the Managment and other staff in that shop BUT without giving any explanation whatever of all the circumstances.
I am not criticising the OP at all - but I am asking if the content of the post warranted the immediate reaction to it?

I think your right that more context is needed so people can reflect and improve on the action. On another note I would say that if the shop assistant can help a few people at once and make the OP feel happy, content and satisfied, the assistant has to be doing a good job. I used to work in plenty of retail places and on a weekend like this you have to serve multiple customers and keep a smile on your face. Good work.

But what did he do? Simple service with a smile? above and beyond?

On another note it is always good to see someone compliment another. There are to many people willing to complain about something and never give praise.

Re: complement

Gemmy262 — Fri, 29 May 2020 13:20:24 GMT

Hi
I am not sure if this is the best way to send a complement to two of your amazing staff that work in customer service. Both members of staff listened to my request for an upgrade and were very helpful and understanding of my situation. I feel both staff went above and beyond given how under pressure everyone is. Your staff even had time to speak and help my mum who is highly vulnerable. Thank you so much for your ⭐️⭐️⭐️⭐️⭐️ Service Carl Freeman and Chelsea (43761) ☺️

Re: complement

Cleoriff — Fri, 29 May 2020 17:06:11 GMT

What a lovely post @Gemmy262

I'm sure one of our managers will feed this back for you. @Martin-O2 @Marjo @LukasB?

Re: complement

Martin-O2 — Mon, 01 Jun 2020 09:33:18 GMT

Thanks for the mention on this feedback @Cleoriff!

@Gemmy262 It's great to hear you had such a fantastic experience with customer services. I'll need a few details to make sure it's passed on to the right people so I'll send you a quick message.