https://community.o2.co.uk/t5/Off-Topic/Re-Replacing-a-Broken-Phone-and-not-being-able-to-access-a-4/m-p/1821497#M333266 <P><SPAN>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you</SPAN></P><P><SPAN>See links below</SPAN></P><P><SPAN>Or you can call them from 8am to 8pm on 0808 002 0202 or&nbsp;<STRONG>0800 081 0255</STRONG></SPAN></P> Tue, 09 Dec 2025 16:18:13 GMT jonsie 2025-12-09T16:18:13Z https://community.o2.co.uk/t5/Off-Topic/Re-Replacing-a-Broken-Phone-and-not-being-able-to-access-a-4/m-p/1821495#M333265 <P>My old phone was driven over by a number of cars on Sunday so I ordered another phone via my existing contact (which was up for renewal). The phone was delivered today but the delivery driver wouldn’t leave it with me because I didn’t have a four number PIN as I can’t receive the PIN as I don’t have an operational phone? I also now can’t contact O2 as they don’t have an email or a phone number to contact? What do I do?</P> Tue, 09 Dec 2025 15:54:20 GMT https://community.o2.co.uk/t5/Off-Topic/Re-Replacing-a-Broken-Phone-and-not-being-able-to-access-a-4/m-p/1821495#M333265 IanKenny 2025-12-09T15:54:20Z https://community.o2.co.uk/t5/Off-Topic/Re-Replacing-a-Broken-Phone-and-not-being-able-to-access-a-4/m-p/1821497#M333266 <P><SPAN>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you</SPAN></P><P><SPAN>See links below</SPAN></P><P><SPAN>Or you can call them from 8am to 8pm on 0808 002 0202 or&nbsp;<STRONG>0800 081 0255</STRONG></SPAN></P> Tue, 09 Dec 2025 16:18:13 GMT https://community.o2.co.uk/t5/Off-Topic/Re-Replacing-a-Broken-Phone-and-not-being-able-to-access-a-4/m-p/1821497#M333266 jonsie 2025-12-09T16:18:13Z