topic Re: Calling Over WiFi via O2. in Off-Topic

Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 12:53:43 GMT

Hi

After the recent introduction of calling over Wifi added into iOS 8 for iPhones and another Network allowing it I thought I'd ask O2 as I cannot Tugo being Payg.

I asked O2 Twitter "Do we know if O2 will be supporting / allowing Wifi Calling.Which will be a feature in iOS 8 please. Thank you in advance. -"

Reply from O2 Twitter

"WiFi calling won't be supported, but you can use TU Go which is multi-platform and cross-device for WiFi calls already :-)"

I said "hi. For clarification will it not be supported at all ? -"

O2 Twitter Reply

"That's correct, but with TU Go you can already make your calls over WiFi"

Conclusion : I'm fortunate to be in a good reception area but was hoping to be able to make use of this feature. 😞

Re: Calling Over WiFi via O2.

jonsie — Sat, 13 Sep 2014 13:43:29 GMT

Change network.

Re: Calling Over WiFi via O2.

Bambino — Sat, 13 Sep 2014 13:45:31 GMT

Or get a Pay Monthly sim and download TuGo.

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 13:51:16 GMT

jonsie said "Change network"

That's one avenue of choice for someone not getting on with the occasionally glitchy Tugo or are in a Business or Payg account.

Bambino said "Or get a Pay Monthly sim and download TuGo."

That's an option if your ok with being locked into a contract term wether it be 30 days , 12 months or 24 months.

Also I refer back to my reply to jonsie about how Tugo performs.

As we know Calling over wifi needs no app and is seamless. A much better system IMO.

Re: Calling Over WiFi via O2.

Bambino — Sat, 13 Sep 2014 13:57:37 GMT

I hardly think that being on a 30 day rolling contract could be considered 'locked in'. If you're on Pay & Go isn't that per month as well?

How do you know that the IOS calling over WiFi is seamless? Have you used it?

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 14:01:14 GMT

I've followed people who have and have remarked upon the service.

Difference is I don't have to give any notice on Payg. Simply don't put enough credit on to allow the refresh of allowances on the anniversary date.

On the sim only (30 day) you are required to give 30 days notice.

Re: Calling Over WiFi via O2.

Bambino — Sat, 13 Sep 2014 14:08:23 GMT

What notice would you give? You say you get a good signal all the time, and you get loads in Community Rewards. Which network would you move to to get that?

You don't have to give 30 day's notice on sim only. You just have to use the PAC.

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 15:01:47 GMT

Hi Bambino.

I said "Conclusion : I'm fortunate to be in a good reception area but was hoping to be able to make use of this feature. "

Not sure where your going with the Community Rewards mention ? Care to elaborate ?

I've also not stated I'm moving networks ?

As the Calling over Wifi is a relatively new spec / service which has been discussed on the O2 Community Forum previously and elsewhere ,and some are hoping O2 support it, and some cannot use Tugo due to the account type they are on I thought it prudent to ask the question through official O2 channels and give the feedback.

If someone is not migrating to another Network and are wanting to cancel then notice is required.

Dependant on when a PAC code is used with another Network a person could then be sent a final bill.

As Payg I get no final bill and am required to provide no notice.

Re: Calling Over WiFi via O2.

Bambino — Sat, 13 Sep 2014 15:42:02 GMT

You said you don't have to give any notice as you're on Pay & Go. I mentioned the Community Reward because if you were intending to give notice to O2, which you wouldn't, you would lose that perk. I'm not going anywhere with it. That's just a fact.

You have mentioned in numerous threads that you can't get TuGo because you're Pay & Go. If you were on a 30 day contract you could have it. The IOS calling over WiFi feature isn't free. It still uses your minutes and texts. If you had a 30 day contract, many of them are unlimited for calls and texts.

I don't think I know anyone who has just cancelled a contract and not gone somewhere else. Do you?

Yes, you get a final bill if you're on contract, but if you use the PAC correctly and in a timely fashion, there is either little or no money to pay, or as it was in my case, you get a refund.

Re: Calling Over WiFi via O2.

MI5 — Sat, 13 Sep 2014 15:47:56 GMT

I assume the EE offering is integrated into their already present UMA?
If so, it would make sense for O2 to look into something similar with Tugo....?

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 16:00:11 GMT

I was just wondering as I hadn't mentioned any perks in relation to Community Rewards ,and wondered why you brought that to the post. Indeed theirs not much point of any perk if signal is non existent.

I am looking into Calling over WiFi both for myself and others interested in this feature.

If for example I am very happy with my Payg Status and am not at this time ready to go to contract stage , then I accept Tugo is not available to me ,and others on this type of contract or a business contract.

However being able to use a Calling over Wifi on Payg or business would negate the need then to change account type.

Some stay on Payg for various reasons from simply wanting the freedom of Payg to others who cannot pass a Credit Check for various reasons ,or who have not been resident in the Uk long enough to be able to obtain a contract ,or are below the age to be able to officially obtain a contract.

For these people who do have signal issues Calling over Wifi or the access to Tugo would be useful.

Yes I've known friends who have cancelled a contract and took either a time out ,or picked up a Payg sim instead.

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 16:03:09 GMT

Hi MI5

Yes they are http://www.telegraph.co.uk/technology/mobile-phones/10912212/EE-to-offer-phone-calls-and-texts-over-WiFi.html

http://www.imore.com/ee-trial-calls-over-wifi-uk-4g-support-coming-2015

I'm trying to see if this again is only offered to contract customers !

Re: Calling Over WiFi via O2.

MI5 — Sat, 13 Sep 2014 16:18:54 GMT

So that only leaves Voda without a wifi calling option now....

Re: Calling Over WiFi via O2.

Bambino — Sat, 13 Sep 2014 16:34:29 GMT

@Anonymous wrote:
I was just wondering as I hadn't mentioned any perks in relation to Community Rewards ,and wondered why you brought that to the post. Indeed theirs not much point of any perk if signal is non existent.

I am looking into Calling over WiFi both for myself and others interested in this feature.

If for example I am very happy with my Payg Status and am not at this time ready to go to contract stage , then I accept Tugo is not available to me ,and others on this type of contract or a business contract.

However being able to use a Calling over Wifi on Payg or business would negate the need then to change account type.

Some stay on Payg for various reasons from simply wanting the freedom of Payg to others who cannot pass a Credit Check for various reasons ,or who have not been resident in the Uk long enough to be able to obtain a contract ,or are below the age to be able to officially obtain a contract.

For these people who do have signal issues Calling over Wifi or the access to Tugo would be useful.

Yes I've known friends who have cancelled a contract and took either a time out ,or picked up a Payg sim instead.

You're going around in circles. My initial response of saying 'or go on contract and dowload TuGo' was in response to jonsie's suggestion that if you wanted calls over WiFi you could change networks. I mentioned the Community Rewards because what you're given every month in rewards must exceed what it costs you for Pay & Go, and you could easily pay for a 30 day contract, and have TuGo, and STILL have money left over. If you changed networks just so you could access calls over WiFi you would lose your reward, which I'm sure you wouldn't want to do.

I'm well aware of why people use Pay & Go, and you're perfectly entitled to use whatever method that suits your needs. I was suggesting an alternative. Nothing more.

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 16:38:38 GMT

And as ever I appreciate your valued input and have enjoyed our discussion on my situation

I truly hope O2 do either allow Tugo across all Accounts or support WiFi Calling.

Re: Calling Over WiFi via O2.

Anonymous — Sat, 13 Sep 2014 16:41:59 GMT

MI5 said "So that only leaves Voda without a wifi calling option now."

I've not seen anything connected to Vodaphones stance in this feature.

This on their forum from the a tech Team

"Hi everyone,

There’s no news on this at the moment, but if anything was announced, it’d be on our blog.

Keep an eye out there for news.

Thanks,"

Re: Calling Over WiFi via O2.

Bambino — Sat, 13 Sep 2014 16:42:53 GMT

@Anonymous wrote:
And as ever I appreciate your valued input and have enjoyed our discussion on my situation

I truly hope O2 do either allow Tugo across all Accounts or support WiFi Calling.

Well if your conversation with O2 on Twitter is anything to go by, neither is likely to happen any time soon.

Re: Calling Over WiFi via O2.

MI5 — Sat, 13 Sep 2014 16:45:39 GMT

Yeah, I saw that too.... (re Voda)

Re: Calling Over WiFi via O2.

Pickles — Sun, 14 Sep 2014 19:50:10 GMT

Vodafone do have some sort of thing. You connect to your router ( cannot remember what it is called). Not very handy though. I too wish O2 would bring it out if it is a feature of the iOS. I am one of the fortunate ones though, I can use TuGo. It works well for me. But if it was part of the iOS I would presume it would work much better than opening up an app to call or text.

Re: Calling Over WiFi via O2.

MI5 — Sun, 14 Sep 2014 19:53:06 GMT

That's a femtocell which is the same as O2's boostbox but not strictly WiFi calling in the true sense.