topic Re: Well Impressed with O2 !! in Off-Topic

Well Impressed with O2 !!

MI5 — Wed, 18 Jul 2012 14:39:27 GMT

I for one am getting tired of reading all the bull**bleep** excuses and reasons why customers should be allowed to get out of contracts for free and have hundreds of pounds worth of compo paid out because of a 12 hour network issue so, I thought I say "Thanks" to O2 for a great service. My speedtest result is showing I'm getting an download speed of over 5.5 mbs and upload over 1.5mbs. Pretty bloody fantastic, I think and my £10 voucher is already earmarked for a new case for my S3

Re: Well Impressed with O2 !!

perksie — Wed, 18 Jul 2012 14:42:40 GMT

I agree it's more than enough for a relatively short outage, and covers any inconvenience caused for most people.

Re: Well Impressed with O2 !!

Anonymous — Wed, 18 Jul 2012 14:49:18 GMT

Thanks for the thread, MI5.
I'll pass along the positive remarks as well

Re: Well Impressed with O2 !!

jonsie — Wed, 18 Jul 2012 14:55:20 GMT

@MI5 wrote:
I for one am getting tired of reading all the bull**bleep** excuses and reasons why customers should be allowed to get out of contracts for free and have hundreds of pounds worth of compo paid out because of a 12 hour network issue so, I thought I say "Thanks" to O2 for a great service. My speedtest result is showing I'm getting an download speed of over 5.5 mbs and upload over 1.5mbs. Pretty bloody fantastic, I think and my £10 voucher is already earmarked for a new case for my S3

You're far too easily pleased for the likes of this forum

I think the goodwill by O2 is more than enough for the time span of the outage.

Re: Well Impressed with O2 !!

Zombie_Fried — Wed, 18 Jul 2012 17:31:17 GMT

same here, i thinking a nice branded s3 case too.

Re: Well Impressed with O2 !!

jonsie — Wed, 18 Jul 2012 17:46:34 GMT

Is it just me or does anyone else think it's a mistake for Abs to update all the outage threads? This just puts them all back to the op of the list and people are again posting all over the place.

I think just one new thread from Abs would have served the purpose and all replies hopefully would have been kept in that thread. (up to a point, there are still some mindless people out there)

Re: Well Impressed with O2 !!

perksie — Wed, 18 Jul 2012 17:49:45 GMT

@jonsie wrote:
Is it just me or does anyone else think it's a mistake for Abs to update all the outage threads? This just puts them all back to the op of the list and people are again posting all over the place.

I think just one new thread from Abs would have served the purpose and all replies hopefully would have been kept in that thread. (up to a point, there are still some mindless people out there)

Definitely, it has created something of a monster, just when things were calming down a bit.

Re: Well Impressed with O2 !!

Anonymous — Wed, 18 Jul 2012 18:29:34 GMT

Pity O2 aren't too keen to retain long term customers...

Re: Well Impressed with O2 !!

perksie — Wed, 18 Jul 2012 18:31:49 GMT

@Anonymous wrote:
Pity O2 aren't too keen to retain long term customers...

If you have a complaint or a point to make start a new thread of your own and we'll try and help.

Re: Well Impressed with O2 !!

Anonymous — Wed, 18 Jul 2012 21:43:05 GMT

I would just like to say, it's really nice to see a lot of positive comments from O2 customers regarding the offer made by means of apology for the interruption in service last week, and would like to thank you all for your loyalty and support during this time.

I'm sure I speak on behalf of all the customer facing employees who like me have had a very busy week assisting our customers to the best of our ability, and it is great to see that so many of you are grateful for this gesture.

Thanks again guys and girls

Re: Well Impressed with O2 !!

jonsie — Wed, 18 Jul 2012 23:09:37 GMT

I used to work in the O2 Bury call centre so know the problems and the abuse you receive when things go wrong. Well done to all the customer advisers on the front line, must have been hell!

Re: Well Impressed with O2 !!

perksie — Wed, 18 Jul 2012 23:13:12 GMT

@Anonymous wrote:

Thanks again guys and girls

Nice post Miss_Cahill, welcome to the forum, it's great to see the support we get here from the O2 staff, who are often more knowledgeable on loads of stuff than we are.

Re: Well Impressed with O2 !!

Anonymous — Thu, 19 Jul 2012 19:27:02 GMT

Thanks! It's amazing to see how many people on here who don't work for O2 are so knowledgable about all aspects of our business which is great!

Keep the good work up everyone