topic Data Plan in Off-Topic

Data Plan

BP3 — Fri, 13 Oct 2023 14:27:49 GMT

Hello, I just signed up for service with Virgin, which included a phone plan with O2. The phone plan is to include unlimited data, but my 02 account says I only have 250 mgs. Can you please explain this to me?

Re: Data Plan

Bambino — Fri, 13 Oct 2023 14:33:42 GMT

@BP3 This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management Team) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Re: Data Plan

Enlli — Fri, 13 Oct 2023 14:35:31 GMT

It takes up to 14 days from sign up to the Volt benefits to be added

If after that it does not happen, contact O2 directly