topic Re: BT apologises for broadband outage. in Off-Topic

BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 15:15:25 GMT

BT apologises for broadband outage.

BT has apologised after "many" users in the UK experienced problems recently connecting to the internet, but says the issue has now been resolved.

"In a statement, a BT spokeswoman said: "There were problems with our broadband service earlier today but these have now been solved. We're sorry for any trouble this may have caused."

She said engineers were investigating the cause of the problem but could not say how many users had been affected or whether the outage had affected all of the UK.

BT provides broadband to seven million UK subscribers.

She said some users could not access specific websites, while others could not connect to the internet at all."

http://www.telegraph.co.uk/technology/internet/10932783/Thousands-affected-by-BT-internet-fault.html

Source ; BBC news & The Telegraph.

http://www.bbc.co.uk/news/technology-28071423#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa?utm_source=twitterfeed&utm_medium=twitter

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:14:09 GMT

@Anonymous The effect was weird. We could not get into Kindle, Google Play store, O2 Community and a number of other sites. I don't know what time of night the problem started but I was only aware of it for about 90 minutes or so.

Poor BT - gotta feel sorry for those guys. They do try hard but as so often happens it is the CS that lets them down.

Gerry

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:16:03 GMT

I could log onto the O2 forum from 6am but then would only time out a short while after.

Many had different levels of internet usage apparently.

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:17:22 GMT

Hi @Gerry. How are you today? All well?

I have been with BT (first broadband and now infinity) for the last 18 months and in their defence the broadband has been great. Now get 75mb on infinity 2 although the wifi signal varies between 40 and 65 with no rhyme not reason for the difference.

Downloading about 75gb a month is effortless for infinity and I have only had a few minutes downtime during that 18 months.

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:24:58 GMT

Similar story too @Anonymous although I've been with them a great number of years from Dial Up ,to standard broadband to Bt infinity.

My exchange is a distance so going on option 2 wouldn't make much of a difference.

I get approx 40mbps downloads on unlimited.

My typical usage is 198gb per month.

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:28:29 GMT

Blimey BoB what on earth are you doing for 198gb a month? Do you have a dozen kids and sharing your connection with your neighbours lol?

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:32:01 GMT

Rofl

Well for one I have a son who uses x box live extensively !

Various family members have their phones etc connected and I have x4 devices connected now.

And I stream a lot.

When I contact Bt or visa versa they look at my account to see if they can fine tune it and always say "ah, we best keep you on unlimited".

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:36:18 GMT

Hi @Anonymous I agree with you. Overall BT Broadband is very good - but when they do foul up they do it pretty good as well!!! But like you we have been BT customers for many years and our total downtime because of technical faults has been minimal. We normal access through wifi because the router is downstairs and our computers are upstairs, with download speed around the 52 Mbps mark and upload around 17Mbps - with both being fairly constant. So I have resisted all attempts by Talk Talk and Sky to make us jump ship.

Gerry

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:40:02 GMT

To be honest @Anonymous if a service is generally pretty good and you are happy with the price you pay then my advice is to generally stick with the same supplier but push for a discount.

There are cheaper options out there of course but that is no good if you can't get online or spend hours on the phone to their CS.

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:41:29 GMT

@Anonymous @Anonymous

Which router are you using ?

Me ~ Home Hub 4

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:43:08 GMT

Home hub 5 BoB

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:49:20 GMT

When I upgraded to infinity I was using the 3 but the day after the deal was a free 4 so I e mailed them.

Got a snotty response saying I could buy it at a reduced cost to £50 & P&P. 😞

Said I was disappointed and would leave it there.

Next day got a phone call from a Cs Bt Manager.

Due to the time I'd been with them she was sending me one free with free P&P.

I don't think I could push my luck to get the 5

Did you use the 4 prior to the 5 and if so any improvements ?

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 16:55:12 GMT

Hi BoB

Yes I had the Hub 4 before the 5. On Bt Broadband I live in a Market 1 area so BT up to 8mb and I got 6.75 to 7mb via wireless most of the time.

On infinity 2 I am getting 75mb to the hub and between 40 and 68mb via wireless. No rhyme nor reason as to why there is a variance but there is.

Can't say I have noticed much difference between the hubs though overall.

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 17:01:52 GMT

"However, the Home Hub 5 is superior to the Home Hub 4 in that it includes AC wireless technology. What's that? Well, essentially, it's the fastest wireless signal you'll get with a home broadband wireless router. It's great for activities that benefit from faster connections, such as streaming video services like Netflix."

I have a white modem on my wall that then hard wires into my home hub 4.

I think the home hub 5 does away with this ?

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 17:12:34 GMT

I am still using the HH3 @Anonymous A couple of months ago I was considering upgrading to the HH4 but all the advice I was getting at the time seemed to suggest that there would in fact be little added benefit and a number of people had reported dissatisfaction with the HH4. So ultra-cautious as usual I opted not to change. We are not much into streaming lots of films or music and we don't do online games so what we have works well and I must say the HH3 has never given us any problems whatever.

Gerry

Re: BT apologises for broadband outage.

Anonymous — Sat, 28 Jun 2014 17:13:08 GMT

If it ain't broke why fix it @Anonymous