topic Re: Forum Problems. in Off-Topic

Forum Problems.

Cleoriff — Fri, 25 Feb 2022 09:14:26 GMT

@Martin-O2 @RafaC @lewys-gp

AS I can't find the 'Forum Development and Bugs' thread I'm having to start a new one here..

Not sure what's happened overnight on the forum but Off Topic has disappeared (apart from the pinned threads)

The Dancing On Ice Thread

Formula One

White Room Quiz

Word Association

Word Hunt Diamond

are just five of the massive amount of topics which have disappeared.

Not only OFF TOPIC but all sub forums posts are missing if they aren't pinned

I can access them if I have a recent email or notification but other than that there is nothing to view.

I tried typing 'Forum Development and Bugs' thread into search bar and it wasn't recognised.

@Mi-Amigocan't find the WRQ thread.

Can we please have this pinned else it will be lost?

Also @pgn and myself noticed there was nothing at all in the unread posts this morning.

Has there been a major problem overnight?

Re: Forum Problems.

Mi-Amigo — Fri, 25 Feb 2022 08:53:23 GMT

The only way I found this thread is because @Cleoriff tagged me in Virtual Lounge with link to this thread.

I got notification of tag in Lounge and found link to here.

This is a disgrace and is another example of the problems which have arisen ever since the platform provider messed around/changed the forum.

Interestingly this has happened on Friday morning, so what`s the betting by the time it gets reported nothing will be done over the weekend and we`ll have to put up with this until next week ? Am I over-reacting ? Prove me wrong and get it fixed - today [FRIDAY]

Re: Forum Problems.

Cleoriff — Fri, 25 Feb 2022 09:04:02 GMT

I've asked for it to be pinned in Off Topic @Mi-Amigo so we don't lose it again.

Just ridiculous really. If it isn't pinned, or in your emails., the thread has disappeared. Just mention various members here

@Mi-Amigo @pgn @MI5 @madasaf1sh @TallTrees @BobM @gmarkj @blissgirl @Spenny @RunrigForever @ComaChameleon @viridis @Martin-O2 @RafaC @lewys-gp and anyone else I've missed.

Re: Forum Problems.

Mi-Amigo — Fri, 25 Feb 2022 09:06:11 GMT

Thank you @Cleoriff

I hope admin pin this thread and all those tagged get the notification of it.

Once again it is we the regular users of the Community who have to highlight the problems and bring it to the attention of the admin.

Re: Forum Problems.

viridis — Fri, 25 Feb 2022 09:07:38 GMT

It's not just off topic.

Every subforum is missing posts that aren't pinned

Re: Forum Problems.

Cleoriff — Fri, 25 Feb 2022 09:15:44 GMT

Yes I realised that after I started this thread @viridis.😁 I've edited my first post now.

Re: Forum Problems.

lewys-gp — Fri, 25 Feb 2022 09:19:37 GMT

Hi all! So sorry about the disruption. It looks like there was an update carried out just after midnight, which may have caused this issue. @Martin-O2 is in contact with them now to hopefully fix it ASAP.

Really appreciate you creating this topic, @Cleoriff, which has now been pinned. And for @Mi-Amigo pointing out the issue in the Virtual Lounge too. I'll post another update here once we know more.

Sorry again. And we'll have a think about temporary solutions too, so please feel free to let us know any ideas you have. For example, we could possibly pin more posts for the time being, like the ones you've mentioned Cleoriff, if we can access them. Thanks.

Re: Forum Problems.

Cleoriff — Fri, 25 Feb 2022 09:24:26 GMT

Thanks @lewys-gp

A lot going on with Dancing on Ice and Formula I 2022 over weekend so those are two which can be pinned. Also @Mi-Amigo's WRQ which is having results posted today?

Unfortunately I have to go out for 3 hrs now so will be back at 12.30(ish)

Re: Forum Problems.

madasaf1sh — Fri, 25 Feb 2022 09:28:18 GMT

I was looking on somewhere to see if the Community was as we say in IT FUBAR'd,

And who approved a change on a Friday, that is bad change control..

As I coudn't see anywhere to post...

Also this is another issue - you cant see who last post..

Re: Forum Problems.

Mi-Amigo — Fri, 25 Feb 2022 09:31:27 GMT

Thank you for the info @lewys-gp . Look forward to update.

As @Cleoriff suggested, pinned WRQ for Wed would be useful. I can then do answers, results and awards later today.

Re: Forum Problems.

madasaf1sh — Fri, 25 Feb 2022 09:34:59 GMT

@lewys-gp It might be worth a Pinned Post on the main page so customers and other users know the board is suffering a service issue.

Re: Forum Problems.

RafaC — Fri, 25 Feb 2022 09:37:15 GMT

Hey guys, as @lewys-gp has said, sorry about the disruption. We've just pinned all the suggested topics, please let us know if there are others you'd like to be pinned for now.

Re: Forum Problems.

MI5 — Fri, 25 Feb 2022 09:39:51 GMT

I don't see any posts, pinned or otherwise, unless I get an @mention.

Re: Forum Problems.

RafaC — Fri, 25 Feb 2022 09:49:39 GMT

@MI5 sorry about that, do you want us to mention you in any specific topics?

Re: Forum Problems.

RafaC — Fri, 25 Feb 2022 10:26:18 GMT

Just so that you guys know, @Martin-O2 is going to give updates on the issue here.

Re: Forum Problems.

gmarkj — Fri, 25 Feb 2022 10:49:30 GMT

Thought it was rather odd that there were only 2 unread posts this morning!

Thanks for the mention @Cleoriff otherwise I would not have known what was going on.

As @pgn says, who on earth approved a change on a Thu night/Fri morning, and where is the documentation to say that there was no impact for the change in the test environment?!?!

As @MI5 says, there are NO topics in any of the forums - the main home page shows there are no unanswered posts which says it all really!

Re: Forum Problems.

pgn — Fri, 25 Feb 2022 13:33:54 GMT

And it is

Taking

Its

Time,

Sadly,

Unfortunately,

People

Alas. Thanks for the thread, @Cleoriff.

Off to read the official word...

Re: Forum Problems.

gmarkj — Fri, 25 Feb 2022 17:10:56 GMT

Just spotted that the "posts not disappearing from unread" is a thing again - read the below one 3 times now!

https://community.o2.co.uk/t5/Pay-Monthly/Can-t-enable-wifi-calling-supposedly-with-Pay-Monthly-I-m/m-p/1533295#M241966

Can we check if the new update (or rolling it back) has broken it again @Martin-O2 @RafaC @lewys-gp ?

Re: Forum Problems.

RunrigForever — Fri, 25 Feb 2022 19:06:01 GMT

Thank you @Cleoriff for letting us know ... hoping for permanent good results.