topic Re: Still Here... in Off-Topic

Still Here...

Anno78 — Wed, 17 Feb 2021 09:22:03 GMT

Morning everyone.

I hope you're all still safe and well during this interesting times. I've had a lot to do since last March as I work in retail, and it's been non stop with some customers now being rude and aggressive because of the new rules. Also been having difficulty signing on to the Community, password not accepted (even after being changed), and recently having messages that the Community isn't working (???)

So, I'm not being rude, just having repeating technical issues, alongside having to work in challenging conditions.

Stay safe, and fingers crossed 2021 is the turning point.

Anno78

Re: Still Here...

pgn — Wed, 17 Feb 2021 23:20:24 GMT

The Community Forum is still very much alive - although it is prone to the odd go-slow, @Anno78 - and work can get in the way at times!

Hope to see you around a bit more soon...

Re: Still Here...

Cleoriff — Thu, 18 Feb 2021 00:28:50 GMT

Welcome back @Anno78

Talking about a go slow from @pgn, looking at the time you posted, I'm a lot slower responding to you

Re: Still Here...

Anno78 — Thu, 18 Feb 2021 01:07:34 GMT

I'll do my best to keep in contact more, but a new problem has popped up. Whilst I can use the O2app, the actual O2 site itself doesn't seem to want to recognise my sign in details, even on Community (I've updated my password TWICE)??

Have discovered a way round this though, just Googled O2 community and got brought straight here, where my sign in details were finally recognised.

Re: Still Here...

Anno78 — Thu, 18 Feb 2021 01:13:49 GMT

The problem's gotten worse. My roundabout way into the Community does work, but still not signed into my O2. Try to sign in and a black screen appears with a message saying site can't be reached.

Re: Still Here...

Cleoriff — Thu, 18 Feb 2021 08:20:14 GMT

@Anno78

That's probably because the site was down last night according to another member.

To sign into the community use this link

https://community.o2.co.uk/

Then if you scroll up to the top of the page you will see My O2 ie:

Sign into My O2 via that route.

Just to add, you do NOT need to sign into My O2 to access the community.

Re: Still Here...

Anno78 — Thu, 18 Feb 2021 09:32:49 GMT

Morning Cleoriff

It seems the O2 site is still having problems. I'm getting messages such as "site can't be reached" - "too many redirects" etc when I press the My O2 'button' at the top right, and even I Google it. The same happens when I do get on the site and try to access the Community...black screen with error messages.

But when I do finally get on the homepage and attempt to sign in the site (so I can check my account details), it tells me that my sign in details, such as my password, don't match what's on record. It then gives me the option of resetting my password, which I have done TWICE already, only for it to revert to "error" again after I sign out.

To access the Community I'm having to Google it, and then enter this way as coming via the O2 site is impossible.

Re: Still Here...

Cleoriff — Thu, 18 Feb 2021 11:18:46 GMT

Hi @Anno78

As you may have heard, there are problems accessing My O2 over the past few days. Check this thread.

https://community.o2.co.uk/t5/My-O2/O2-Website-MY-O2-Page-Down/m-p/1441442/highlight/true#M11829

Re: Still Here...

Anno78 — Thu, 18 Feb 2021 12:17:30 GMT

I have seen that.

I'm currently on the free wifi at work, and everything's okay. I can now fully access my o2 account via Google Chrome. The problem now is that I set o2 up on my Tablets Samsung Internet browser, so that Chrome can be kept free and clear for my writing and normal browsing and work related activities.

On the Samsung browser the o2 error messages still appear, and when wifi is turned off the error messages return on Chrome. Since I don't have wifi at home this is an issue.

Re: Still Here...

Anno78 — Fri, 19 Feb 2021 14:40:11 GMT

Still can't sign into the O2 site on my Tablet (phone's now dodgy). All I'm getting are repeating "error connection reset" messages, which on checking my records, started on Wednesday after an upgrade to both my browsers (these upgrades shouldn't have any effect). But when I'm the on South Western Railway and O2 free Wi-Fi networks everything is okay.

I have tried using the help services, but can't because as soon as I try I get "error connection reset".

The only thing still working is the O2 app, but as I'm thinking of upgrading my phone, I need access to the main O2 site as the app freezes trying to access the main site ("error, connection reset").

I have checked everything, connections, caches, cookies, security etc... but no, still nothing (reset password again & again). Did manage to sign in ONCE to the main page, but as soon as I left the main page up popped "error, connection reset".

I'm now beginning to wonder if I should change providers.

Re: Still Here...

jonsie — Fri, 19 Feb 2021 14:43:13 GMT

Have you tried uninstalling a browser and reinstalling it @Anno78 ?

Re: Still Here...

Anno78 — Fri, 19 Feb 2021 14:52:51 GMT

I've uninstalled and reinstalled both browsers multiple times.

Right now the O2 main page has got my name at the top right next to 'sign out', but as soon as I move away from this, even to shop, up comes "error, connection reset".

Re: Still Here...

MI5 — Fri, 19 Feb 2021 15:04:49 GMT

@Anno78

There are a few reports of this issue currently.

@TheresaV is looking into it for us.

Re: Still Here...

Anno78 — Fri, 19 Feb 2021 15:09:04 GMT

Thank you.

I can now access the o2 shop and help, but that's about it. Full functionality is still only on Wi-Fi though.

Re: Still Here...

TheresaV — Fri, 19 Feb 2021 15:24:41 GMT

Hi there @Anno78

Sorry to hear you have problems with this too. I will send you a private message to get some more information to forward this on

Thanks for the tag @MI5

Re: Still Here...

Anno78 — Fri, 19 Feb 2021 15:58:13 GMT

Yes. Multiple times.

Re: Still Here...

Anno78 — Sat, 20 Feb 2021 09:20:22 GMT

Quick update.

Can now access the Shop on the O2 site, but as soon as I try and enter My O2 screen goes blank with "Error. Connection Reset". Same thing is also happening on my phone.

Sign In issue keeps rearing its ugly head though "details not recognised". Have reset my password multiple times on my tablet.

Re: Still Here...

Cleoriff — Sat, 20 Feb 2021 10:30:29 GMT

Another one to add to the list @TheresaV

Re: Still Here...

Anno78 — Fri, 05 Mar 2021 09:25:03 GMT

Good morning TheresaV.

Some good news today. I can now sign in again to MyO2 (my account details), and into the full O2 site on both browser options (tablet & phone). The problem from before has gone 😄 This means no longer having to rely solely on the app to check my account.

Stay safe,

anno78

Re: Still Here...

pgn — Fri, 05 Mar 2021 09:29:37 GMT

As with many things O2, @Anno78 - persistence pays off. Eventually 🤣

And with behind-the-scenes help from admins, like @TheresaV 👍