topic Re: This will probably make customers angry in Off-Topic

This will probably make customers angry

Bambino — Sun, 09 Dec 2018 14:33:34 GMT

O2 is seeking £100m in damages from Ericsson over the recent outage. Offering a crumb to customers in compensation will madden many.

https://www.bbc.com/news/business-46499366

Re: This will probably make customers angry

MI5 — Sun, 09 Dec 2018 14:41:03 GMT

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1179705#M28452

Re: This will probably make customers angry

Cleoriff — Sun, 09 Dec 2018 14:42:57 GMT

It won't make me angry @Bambino as luckily ON THAT DAY, I wasn't affected at all.

I had backup with a landline and Wifi to use messenger and whatsapp.

However, I was lucky. Millions of others weren't.

Re: This will probably make customers angry

jonsie — Sun, 09 Dec 2018 14:44:07 GMT

Probably wanting to cover all the massive claims to come from their own customers....

Re: This will probably make customers angry

sheepdog — Sun, 09 Dec 2018 15:37:39 GMT

Wonder how long before ~~someone~~ the herd pops up asking why they've only been given 60p when o2 are getting millions.

Re: This will probably make customers angry

Anonymous — Sun, 09 Dec 2018 16:51:08 GMT

I imagine O2 will have to cough up a hell of a lot more than two days credit for any large accounts who are completely dependent on data services for engineers or machine to machine applications.

Maybe time for Ericsson and other vendors to write in a grace period to guard against this happening again.

I reckon if I were a small business customer I'd probably be wanting more than 2 days service credit too.