topic New Service From Samsung in Off-Topic https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179697#M121911 <P>Here is something that may help those who can't do without their phone for any length of time.</P><P><STRONG>Note</STRONG>, repairs are carried out by approved repairers and where warranty does not apply, there is a 3 month guarantee on repairs carried out.</P><P>I'm not too sure whether O2 Insure would consider this for their replacement screen service but it would definitely be a quicker turnaround than sending it off for repair.</P><P>This is not a recommendation, merely an alternative and I am sure the cost would be more expensive than posting the device off direct to Samsung or returning it to O2 and to be what you would expect from a mobile service.</P><DIV><DIV class="st-landing"><DIV class="par parsys"><DIV class="cl-g-sticky-navigation-text section"><DIV class="cl-sticky-navigation-text__wrap"><DIV class="cl-sticky-navigation-text__mobile-wrap"><DIV class="cl-sticky-navigation-text__mobile-container"><DIV class="cl-sticky-navigation-text__body"><UL><LI><A title="Doorstep Repairs" href="https://www.samsung.com/uk/support/repair/mobile-device/doorstep-repairs" target="_self">Doorstep Repairs</A></LI></UL></DIV><DIV class="section cl-g-img-interaction">Samsung Doorstep Repair for phones</DIV></DIV></DIV></DIV></DIV><DIV class="section cl-g-img-interaction"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/seuk_support/doorstep-repairs-banner-desktop.jpg?$ORIGIN_JPG$" border="0" alt="" />Samsung offers a fleet of mobile workshop vans all over the UK that can perform repairs on your doorstep. Get same day repair options with one-hour time slots and repairs that are normally completed in under an hour – perfect for repairing broken screens or replacing an old or defective battery.Keep your original factory warranty when you get your device repaired with Samsung. <STRONG>Where the factory warranty doesn’t apply, we give you a 3-month warranty on your repair.</STRONG></DIV><DIV class="section cl-g-icon-four-sixcolumns"><DIV class="cl-icon-four-sixcolumns__list"><DIV class="cl-icon-four-sixcolumns__row"><DIV class="cl-icon-four-sixcolumns__item"><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 1</STRONG><BR />Check for any software updates and follow our troubleshooting guides to confirm a repair is required</P></DIV><DIV class="cl-icon-four-sixcolumns__item"><DIV class="cl-icon-four-sixcolumns__image cl-synced"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/mobiledoorstep/Step2_mobileDoorstep.png?$ORIGIN_PNG$" border="0" alt="" /></DIV><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 2</STRONG><BR />Visit the doorstep repairs page and enter your postcode to find a mobile workshop in your area</P></DIV><DIV class="cl-icon-four-sixcolumns__item"><DIV class="cl-icon-four-sixcolumns__image cl-synced"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/mobiledoorstep/Step3_mobileDoorstep.png?$ORIGIN_PNG$" border="0" alt="" /></DIV><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 3</STRONG><BR />Choose your device and the repair required, as well as your preferred day</P></DIV><DIV class="cl-icon-four-sixcolumns__item"><DIV class="cl-icon-four-sixcolumns__image cl-synced"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/mobiledoorstep/Step4_mobileDoorstep.png?$ORIGIN_PNG$" border="0" alt="" /></DIV><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 4</STRONG><BR />We will come to you within an hour window and complete the repair inside our mobile workshop</P></DIV></DIV></DIV></DIV><DIV class="cm-g-static-content section"><DIV class="section cl-g-button"><DIV class="cl-button cl-u-margin-top-none cl-button--center"><DIV class="cl-btn-inherit cl-btn-inherit--black-round "><A title="Arrange a doorstep repair" href="https://samsungrepair.com/#/" target="_self">Arrange a doorstep repair</A></DIV></DIV></DIV></DIV><DIV class="cl-g-textbox section"><DIV class="cl-textbox cl-u-margin-top-none cl-textbox--left cl-textbox--padding-top-none "><DIV class="cl-textbox__disclaimer fs-disclaimer"><P>* Service available in selected locations in mainland UK. Parking required. Book online. Out of warranty repairs only.<BR />Samsung Doorstop Repair Service is operated by a licensed third party operator with Samsung qualified engineers using genuine parts only.</P></DIV></DIV></DIV><DIV class="cl-g-textbox section"><DIV class="cl-textbox cl-u-margin-top-very-wide cl-textbox--gray cl-textbox--padding-bottom-none">Contact us to arrange your repair, or if you need help troubleshooting your issue</DIV><DIV class="cl-textbox cl-u-margin-top-very-wide cl-textbox--gray cl-textbox--padding-bottom-none">&nbsp;</DIV></DIV><DIV class="cl-g-textbox-twocolumns-icons-texts section"><DIV class="cl-textbox-twocolumns-icons-texts__inner"><DIV class="cl-textbox-twocolumns-icons-texts__body"><DIV class="cl-textbox-twocolumns-icons-texts__column"><DIV class="cl-textbox-twocolumns-icons-texts__column-inner"><P><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/support2/LiveChat.png?$ORIGIN_PNG$" border="0" alt="" /></P><UL><LI><DIV class="cl-textbox-twocolumns-icons-texts__description">Live chat Need an immediate answer? Use our live chat tool to speak to a qualified Samsung expert who can help troubleshoot or book repair appointments.<DIV class="cl-btn-inherit cl-btn-inherit--black-text"><A title="Chat with our experts now : Open in a New Window" href="https://e-contactus.samsung.com/uk/m/webchat" target="_blank">Chat with our experts now</A></DIV></DIV></LI></UL></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><P>&nbsp;</P><DIV class="QSI_ScreenCapture"><DIV><DIV>&nbsp;</DIV></DIV></DIV> Sun, 09 Dec 2018 12:22:04 GMT jonsie 2018-12-09T12:22:04Z New Service From Samsung https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179697#M121911 <P>Here is something that may help those who can't do without their phone for any length of time.</P><P><STRONG>Note</STRONG>, repairs are carried out by approved repairers and where warranty does not apply, there is a 3 month guarantee on repairs carried out.</P><P>I'm not too sure whether O2 Insure would consider this for their replacement screen service but it would definitely be a quicker turnaround than sending it off for repair.</P><P>This is not a recommendation, merely an alternative and I am sure the cost would be more expensive than posting the device off direct to Samsung or returning it to O2 and to be what you would expect from a mobile service.</P><DIV><DIV class="st-landing"><DIV class="par parsys"><DIV class="cl-g-sticky-navigation-text section"><DIV class="cl-sticky-navigation-text__wrap"><DIV class="cl-sticky-navigation-text__mobile-wrap"><DIV class="cl-sticky-navigation-text__mobile-container"><DIV class="cl-sticky-navigation-text__body"><UL><LI><A title="Doorstep Repairs" href="https://www.samsung.com/uk/support/repair/mobile-device/doorstep-repairs" target="_self">Doorstep Repairs</A></LI></UL></DIV><DIV class="section cl-g-img-interaction">Samsung Doorstep Repair for phones</DIV></DIV></DIV></DIV></DIV><DIV class="section cl-g-img-interaction"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/seuk_support/doorstep-repairs-banner-desktop.jpg?$ORIGIN_JPG$" border="0" alt="" />Samsung offers a fleet of mobile workshop vans all over the UK that can perform repairs on your doorstep. Get same day repair options with one-hour time slots and repairs that are normally completed in under an hour – perfect for repairing broken screens or replacing an old or defective battery.Keep your original factory warranty when you get your device repaired with Samsung. <STRONG>Where the factory warranty doesn’t apply, we give you a 3-month warranty on your repair.</STRONG></DIV><DIV class="section cl-g-icon-four-sixcolumns"><DIV class="cl-icon-four-sixcolumns__list"><DIV class="cl-icon-four-sixcolumns__row"><DIV class="cl-icon-four-sixcolumns__item"><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 1</STRONG><BR />Check for any software updates and follow our troubleshooting guides to confirm a repair is required</P></DIV><DIV class="cl-icon-four-sixcolumns__item"><DIV class="cl-icon-four-sixcolumns__image cl-synced"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/mobiledoorstep/Step2_mobileDoorstep.png?$ORIGIN_PNG$" border="0" alt="" /></DIV><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 2</STRONG><BR />Visit the doorstep repairs page and enter your postcode to find a mobile workshop in your area</P></DIV><DIV class="cl-icon-four-sixcolumns__item"><DIV class="cl-icon-four-sixcolumns__image cl-synced"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/mobiledoorstep/Step3_mobileDoorstep.png?$ORIGIN_PNG$" border="0" alt="" /></DIV><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 3</STRONG><BR />Choose your device and the repair required, as well as your preferred day</P></DIV><DIV class="cl-icon-four-sixcolumns__item"><DIV class="cl-icon-four-sixcolumns__image cl-synced"><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/mobiledoorstep/Step4_mobileDoorstep.png?$ORIGIN_PNG$" border="0" alt="" /></DIV><P class="cl-icon-four-sixcolumns__text fs-desc "><STRONG>Step 4</STRONG><BR />We will come to you within an hour window and complete the repair inside our mobile workshop</P></DIV></DIV></DIV></DIV><DIV class="cm-g-static-content section"><DIV class="section cl-g-button"><DIV class="cl-button cl-u-margin-top-none cl-button--center"><DIV class="cl-btn-inherit cl-btn-inherit--black-round "><A title="Arrange a doorstep repair" href="https://samsungrepair.com/#/" target="_self">Arrange a doorstep repair</A></DIV></DIV></DIV></DIV><DIV class="cl-g-textbox section"><DIV class="cl-textbox cl-u-margin-top-none cl-textbox--left cl-textbox--padding-top-none "><DIV class="cl-textbox__disclaimer fs-disclaimer"><P>* Service available in selected locations in mainland UK. Parking required. Book online. Out of warranty repairs only.<BR />Samsung Doorstop Repair Service is operated by a licensed third party operator with Samsung qualified engineers using genuine parts only.</P></DIV></DIV></DIV><DIV class="cl-g-textbox section"><DIV class="cl-textbox cl-u-margin-top-very-wide cl-textbox--gray cl-textbox--padding-bottom-none">Contact us to arrange your repair, or if you need help troubleshooting your issue</DIV><DIV class="cl-textbox cl-u-margin-top-very-wide cl-textbox--gray cl-textbox--padding-bottom-none">&nbsp;</DIV></DIV><DIV class="cl-g-textbox-twocolumns-icons-texts section"><DIV class="cl-textbox-twocolumns-icons-texts__inner"><DIV class="cl-textbox-twocolumns-icons-texts__body"><DIV class="cl-textbox-twocolumns-icons-texts__column"><DIV class="cl-textbox-twocolumns-icons-texts__column-inner"><P><IMG src="https://images.samsung.com/is/image/samsung/p5/uk/support/support2/LiveChat.png?$ORIGIN_PNG$" border="0" alt="" /></P><UL><LI><DIV class="cl-textbox-twocolumns-icons-texts__description">Live chat Need an immediate answer? Use our live chat tool to speak to a qualified Samsung expert who can help troubleshoot or book repair appointments.<DIV class="cl-btn-inherit cl-btn-inherit--black-text"><A title="Chat with our experts now : Open in a New Window" href="https://e-contactus.samsung.com/uk/m/webchat" target="_blank">Chat with our experts now</A></DIV></DIV></LI></UL></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><P>&nbsp;</P><DIV class="QSI_ScreenCapture"><DIV><DIV>&nbsp;</DIV></DIV></DIV> Sun, 09 Dec 2018 12:22:04 GMT https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179697#M121911 jonsie 2018-12-09T12:22:04Z Re: New Service From Samsung https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179703#M121913 Home call outs are available from a few companies so they’ll need to be competitive on price but should do well and a big help for some people I’m sure. Sun, 09 Dec 2018 12:27:46 GMT https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179703#M121913 MI5 2018-12-09T12:27:46Z Re: New Service From Samsung https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179712#M121915 <P>That's great news <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/27">@jonsie</a></P><P>There are numerous people who can't get out and about, so a service like this will be worth the extra they have to pay.</P><P>Thanks for the heads up. <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Sun, 09 Dec 2018 12:49:51 GMT https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179712#M121915 Cleoriff 2018-12-09T12:49:51Z Re: New Service From Samsung https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179979#M121995 <P>How long before the AA, RAC and Green Flag get in on the act I wonder <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 09 Dec 2018 20:07:14 GMT https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1179979#M121995 Anonymous 2018-12-09T20:07:14Z Re: New Service From Samsung https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1180141#M122069 <BLOCKQUOTE><HR />@Anonymous&nbsp;wrote:<BR /><P>How long before the AA, RAC and Green Flag get in on the act I wonder <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@A265AB022615747DD385B6AB7D2F8A7B/images/smilies/008.png" alt="rofl" title="rofl" /></P> Sun, 09 Dec 2018 23:15:59 GMT https://community.o2.co.uk/t5/Off-Topic/New-Service-From-Samsung/m-p/1180141#M122069 jonsie 2018-12-09T23:15:59Z