topic Re: EE and Virgin Media Fined for overcharging in Off-Topic

EE and Virgin Media Fined for overcharging

Bambino — Fri, 16 Nov 2018 14:53:30 GMT

A victory for customers

https://www.bbc.com/news/business-46233110

Re: EE and Virgin Media Fined for overcharging

jonsie — Fri, 16 Nov 2018 15:36:48 GMT

Bustards are charging me for summat I no longer get!!

Re: EE and Virgin Media Fined for overcharging

TallTrees — Fri, 16 Nov 2018 15:42:22 GMT

Reading that report that you put up @Bambino is horrendous, especially the person whose credit rating was affected. Speaking from my own meagre experience ~ the unacceptable and high handed behaviour of these Companies has a very debilitating affect in very many ways upon the person involved.

Thanks for bringing this into focus here. ~ TallTrees

Re: EE and Virgin Media Fined for overcharging

welshsteve76 — Fri, 16 Nov 2018 16:07:54 GMT

Absolutely great result for consumers. I've experienced these issues with Virgin when I moved home a few years ago.

I moved to an area where Virgin were unable to offer me any of their services, and then they tried to charge me a fortune for terminating the contract early. I explained to them that I did not want to leave Virgin Media, but had no choice as it was not my fault they are unable to offer me their services in my new home.

In the end they yielded and I was able to close my contract without any additional charges other than my current month.

It wasn't until over 3 years later before they even installed their equipment in my new area, despite the houses literally across the road having had Virgin Media for years. Too late for me. I'm with Sky now and don't plan on changing any time soon.

Re: EE and Virgin Media Fined for overcharging

jonsie — Fri, 16 Nov 2018 16:36:48 GMT

I've got an ongoing problem with Virgin media at the moment . Three weeks now and the idiots in the call centre just won't listen. If I hear them say they will monitor it for a few more days, I swear I will be doing some serious damage to someone.

Re: EE and Virgin Media Fined for overcharging

Glory1 — Sat, 17 Nov 2018 00:07:19 GMT

Fantastic news. It's about time mobile companies were brought to book for their sharp practices. To be charged anything when you're forced to end your contracf because you are moving to an area not covered by your current provider is criminal. They deserve their fines and well done Offcom.

Re: EE and Virgin Media Fined for overcharging

Anonymous — Sat, 17 Nov 2018 01:05:39 GMT

So how do we know who is owed & how much? I don't suppose for one minute they're going to chase everybody up who has moved provider, number & house..

Re: EE and Virgin Media Fined for overcharging

TallTrees — Sat, 17 Nov 2018 08:28:04 GMT

I agree @Anonymous

These hefty fines are good but never hear about the person who has paid up after being threatened. Where do these fines go?

Reading article consumers involved in that particular event have not had compensation.

Re: EE and Virgin Media Fined for overcharging

dgilbert2 — Sun, 18 Nov 2018 09:33:34 GMT

I can remember when Virgin were "ntl". Seems they are not a learning organisation

Swore I would never go back, glad I didn't!

Re: EE and Virgin Media Fined for overcharging

Anonymous — Sun, 18 Nov 2018 09:46:36 GMT

@dgilbert2 wrote:
I can remember when Virgin were "ntl". Seems they are not a learning organisation

Swore I would never go back, glad I didn't!

I remember when they were Diamond Cable (in Notts) & they had a free number you could dial to request a video on their own music channel. Britney, Eminem & Shania Twain were channel favourites!

Re: EE and Virgin Media Fined for overcharging

dgilbert2 — Sun, 18 Nov 2018 09:55:16 GMT

@Anonymous wrote:
I remember when they were Diamond Cable (in Notts) & they had a free number you could dial to request a video on their own music channel. Britney, Eminem & Shania Twain were channel favourites!

Oh yes, forgot that. The street man hole covers where we are still say "Diamond" on them

Re: EE and Virgin Media Fined for overcharging

Anonymous — Sun, 18 Nov 2018 09:59:56 GMT

@dgilbert2 wrote:
@Anonymous wrote:
I remember when they were Diamond Cable (in Notts) & they had a free number you could dial to request a video on their own music channel. Britney, Eminem & Shania Twain were channel favourites!
Oh yes, forgot that. The street man hole covers where we are still say "Diamond" on them

We still have lots round here. I might take a shot of one when i'm out and about. I had a friend in Tonbridge & they had 'BlueYonder' until 'ntl' took them over too! She still has her Blueyonder email account to this day!

Re: EE and Virgin Media Fined for overcharging

dgilbert2 — Sun, 18 Nov 2018 18:33:59 GMT

Do you also remember cable TV from Redifusion, those lovely manual channel selector switches usually on the window sill

Re: EE and Virgin Media Fined for overcharging

welshsteve76 — Mon, 19 Nov 2018 09:06:30 GMT

I feel another PPI type scandal coming on!

Prepare for all the emails and dodgy texts everyone LOL

Re: EE and Virgin Media Fined for overcharging

Cleoriff — Mon, 19 Nov 2018 14:35:32 GMT

I was with NTL until Virgin took them over.

Seemed fine at the time, until their charges increased with no warning at all. It seemed we were paying ridiculous prices every time the bill arrived. It was always higher than the previous one. We threatened to leave unless they reverted to the price quoted.

Again ok for a while. Speeds were dropping and prices rose.

We left and went to BT. Better service all round (for us)

Re: EE and Virgin Media Fined for overcharging

dgilbert2 — Mon, 19 Nov 2018 20:45:16 GMT

BT do get some stick, sometimes justified, but I would always select them over Virgin now. Better pricing and no speed capping at peak times.

Re: EE and Virgin Media Fined for overcharging

TallTrees — Mon, 19 Nov 2018 22:23:28 GMT

I have a long lasting hatred of BT @dgilbert2 They charged huge money for putting in a phone line, moving a phone, reconnecting a phone drawing blood for everything they could no one else to go to, quarterly charges, phone call charges huge. I vowed they will never get another penny from me directly, even if they were the best in uk😡

Re: EE and Virgin Media Fined for overcharging

dgilbert2 — Mon, 19 Nov 2018 22:32:11 GMT

Sorry to hear that @TallTrees, what a nightmare! An example of justified criticism

Re: EE and Virgin Media Fined for overcharging

Cleoriff — Mon, 19 Nov 2018 22:37:02 GMT

@TallTrees wrote:
I have a long lasting hatred of BT @dgilbert2 They charged huge money for putting in a phone line, moving a phone, reconnecting a phone drawing blood for everything they could no one else to go to, quarterly charges, phone call charges huge. I vowed they will never get another penny from me directly, even if they were the best in uk😡

All I can say is, it must be area dependant.

We have about 8 devices running off WiFi at any one given time in our house. 3 phones, 2 PC's, 1 tablet, a Wifi box and an XBox one. Obviously, we need good wifi to deal with that lot...

I really haven't had any issues with them at all.

Re: EE and Virgin Media Fined for overcharging

TallTrees — Mon, 19 Nov 2018 22:45:56 GMT

Hi @Cleoriff
Before WiFi before internet!
They were God
BT have to fit in now..probably not bad now but I just can't like them..historic but still painful.