topic Re: Google's new AI system Duplex makes a phone call in Off-Topic

Google's new AI system Duplex makes a phone call

Martin-O2 — Tue, 15 May 2018 14:06:09 GMT

Hey everyone,

Google latest artificial intelligence assistant named Duplex has been designed to perform real world tasks and they recently demonstrated it making a phone call and booking a hair appointment at a salon. The demonstration was not live and was picked from a wider pool of test calls but the A.I performed brilliantly and the person on the other end of the line had no idea they were talking to an AI! Take a look at the video.

A few people have raised concerns over people interacting with a computer without realising. What do you guys think? Would you be happy for your AI assistant making calls and booking appointments on your behalf? How would you feel getting called up by a computer program?

Re: Google's new AI system Duplex makes a phone call

Bambino — Tue, 15 May 2018 14:14:23 GMT

Absolutely disgusting. With all the robocalls and cold calling and people trying to scam you, this takes all that to a new level. What makes Google think the scammers aren't going to seize on this technology and make people's lives miserable? I'm 100% against it.

Re: Google's new AI system Duplex makes a phone call

jonsie — Tue, 15 May 2018 14:40:28 GMT

But could it get through to live chat....
Could it understand the adviser....

Re: Google's new AI system Duplex makes a phone call

Martin-O2 — Tue, 15 May 2018 17:00:55 GMT

@Bambino There's certainly a lot of room for misuse once these become more main stream!

@jonsie I would think eventually AI will replace all advisors.

Re: Google's new AI system Duplex makes a phone call

MI5 — Tue, 15 May 2018 17:05:37 GMT

@Martin-O2 wrote:
@jonsie I would think eventually AI will replace all advisors.

Whatever happened to Lucy ???

Re: Google's new AI system Duplex makes a phone call

Cleoriff — Tue, 15 May 2018 17:14:55 GMT

@Martin-O2 wrote:

@jonsie I would think eventually AI will replace all advisors.

God help us then. (unless it's live chat as some of those advisors talk rubbish)

Would we need to programme the customers to ask the questions in a certain way?

Re: Google's new AI system Duplex makes a phone call

anticpated — Tue, 15 May 2018 17:27:34 GMT

Cold callers will still need a response system that isn't foolproof

Re: Google's new AI system Duplex makes a phone call

Anonymous — Tue, 15 May 2018 18:57:52 GMT

Think it poses a lot of ethical questions.

The future is going to be fairly grim if all customer service is delivered by AI and automation, the kind of vision portrayed in the X-Files episode a few weeks back where technology turns on Mulder and Scully.

I watched the Salon and the Restaurant demos, think things are going a bit too far, just because we can doesn't mean we should.

Re: Google's new AI system Duplex makes a phone call

jonsie — Wed, 16 May 2018 01:47:34 GMT

@MI5 wrote:
@Martin-O2 wrote:
@jonsie I would think eventually AI will replace all advisors.
Whatever happened to Lucy ???

Too many admirers, apparently she couldn't cope and her headgasket blew frazzling her single chip. Alas, spare parts proved impossible and she's gathering dust as a doorstop in the CEO's office.

Re: Google's new AI system Duplex makes a phone call

Glory1 — Wed, 16 May 2018 04:06:17 GMT

I'm with @Bambino and @Anonymous and am opposed to this. I want to deal with a human being on the phone. It's bad enough dealing with O2's automated system. The thought of dealing with an AI over the phone definitely doesn't appeal.

And scammers will definitely take advantage of this advanced technology, as they do all technology, particularly if AI starts making phone calls.

It's a definite no from me.

Re: Google's new AI system Duplex makes a phone call

Martin-O2 — Wed, 16 May 2018 09:22:42 GMT

Good old Lucy!

This reminds me a bid of a scene in Elysium when Matt Damon's character has to deal with the robot probation officer.

Re: Google's new AI system Duplex makes a phone call

pgn — Wed, 16 May 2018 22:27:00 GMT

Haven't had chance to listen to this yet, but a similar discussion here on the forum, @Martin-O2?

https://community.o2.co.uk/t5/How-to-Guides/Google-Assistant-amp-Voice-recognition-on-Android/ba-p/1122607