topic Re: eBay return costs in Off-Topic

eBay return costs

Anonymous — Tue, 13 Mar 2018 16:59:37 GMT

Now not being an eBay aficionado...

I’ve bought a phone that is well below what was advertised as and I’ve submitted a return, the seller has accepted..

So I’m guessing I have to pay for postage to get it back to them.. and if so.. is there anyway to claim those costs back or do I have to suck it up..?

cheers

Re: eBay return costs

Bambino — Tue, 13 Mar 2018 17:12:52 GMT

I would think that contacting the seller might get you an answer. If the ad didn't say free returns, it most likely means you'll have to pay the postage. If the phone was expensive you should probably take pictures and/or insure it as well. The seller could easily claim it arrived damaged if you don't.

Re: eBay return costs

MI5 — Tue, 13 Mar 2018 17:29:43 GMT

eBay policy is if you report an item you receive as significantly not as described it is the sellers responsibility to pay the return costs.
It’s all covered in the T&C’s

Re: eBay return costs

MI5 — Tue, 13 Mar 2018 18:19:29 GMT

Who pays for return postage costs

If the item was not as described, the seller is responsible for paying return postage costs.

https://pages.ebay.co.uk/help/buy/return-item.html#process

Re: eBay return costs

Anonymous — Tue, 13 Mar 2018 21:27:29 GMT

The seller doesn’t accept returns is what the ad said BUT the phone didn’t come in it’s original box, the headphones weren’t original and were used (ugh) the phone was locked to Vodafone, not unlocked as in the ad.

so I initiated a return and the seller as accepted. Now as I asked the seller several questions including specific questions about the phone, which she blatantly lied about.. I should get the postage costs back..

but it where do you ask eBay or Paypal to look into this.

Re: eBay return costs

MI5 — Tue, 13 Mar 2018 21:35:04 GMT

You need to raise the complaint through ebay citing the item as not as described.
ebay contact the seller telling them they have to pay return postage and if they refuse to, ebay refund your money and charge it directly to the sellers account.

Re: eBay return costs

Cleoriff — Tue, 13 Mar 2018 21:42:16 GMT

@Anonymous You do it through the Ebay Resolution Centre https://resolutioncentre.ebay.co.uk/

It takes you through the whole process

Re: eBay return costs

Anonymous — Tue, 13 Mar 2018 22:02:24 GMT

Yes I’ve started the return.. she’s agreed to take it back, but there is nowhere to get the other person to agree to pay the return costs.

Never had to do this before and I won’t be doing it again!

Re: eBay return costs

Cleoriff — Tue, 13 Mar 2018 22:39:40 GMT

@Anonymouswrote:
Yes I’ve started the return.. she’s agreed to take it back, but there is nowhere to get the other person to agree to pay the return costs.

Never had to do this before and I won’t be doing it again!

It's in the terms and conditions that she has to pay. Check the link given by @MI5

However if you have used Ebay resolution centre then they should action this for you.

Re: eBay return costs

Anonymous — Thu, 15 Mar 2018 20:07:11 GMT

Apparently, if the seller accepts the return (even though they state no returns) eBay makes up a ‘prepaid’ return label and it’s there ready to be printed. The cost of return is then billed to the sellers PayPal.

If it’s not readily available (like mine wasn’t) you need to ring eBay and they’ll send it to your email address.

Ive never bought big / expensive stuff on eBay and now I know why!

Re: eBay return costs

Marjo — Mon, 19 Mar 2018 12:48:12 GMT

Just caught up with this topic. Interesting info @Anonymous, I use Ebay sometimes too although never with bigger items, just small occasional stuff that I never either had to return, or if I did, I couldn't be bothered. Good to know about the process!

Re: eBay return costs

Anonymous — Mon, 19 Mar 2018 13:30:32 GMT

@Marjowrote:
Just caught up with this topic. Interesting info @Anonymous, I use Ebay sometimes too although never with bigger items, just small occasional stuff that I never either had to return, or if I did, I couldn't be bothered. Good to know about the process!

I could've put up with the fact it wasn’t the original box or that the headphones were used..but when I found out it was locked to Vodafone..it had to go back..

Re: eBay return costs

Cleoriff — Mon, 19 Mar 2018 13:43:43 GMT

You were totally mis-sold a product @Anonymous. It wasn't as described. Therefore you had every right to report it.

Happened once to my husband with an expensive item. It was packed badly and broken on arrival

The seller tried to say it was broken by my husband and refused to refund.

Luckily my husband had taken photos of the item whilst still in the box. He reported the seller to Ebay AND Paypal.

Paypal removed the money from the sellers account and returned it to ours.

Seller also received a warning from Ebay and a received a terrible review from us (advising people not to buy from this person).

Negative ratings are the kiss of death for any seller on Ebay!

Re: eBay return costs

Anonymous — Mon, 19 Mar 2018 13:49:39 GMT

Even sending it back was a worry. What if it’s get back and the seller says that something is missing.. I took photos in every stage of packing but anyone can take a photo and then take bits out. Fortunately the seller refunded very quickly.

I’m never sure whether to mark as negative, because like you said it ruins your account.

I’m currently trying Schpock to buy and sell some stuff..

Re: eBay return costs

Cleoriff — Mon, 19 Mar 2018 14:20:24 GMT

@Anonymous I would wait and see if the seller comes back to you with anything else once they receive the phone. Also how quickly they process the refund..

Also you don't have to leave a review of any kind. It's up to you.

Edited to add. A bad review doesn't ruin YOUR account. It affects the sellers rating

Re: eBay return costs

Anonymous — Mon, 19 Mar 2018 14:40:48 GMT

@Cleoriffwrote:
@Anonymous I would wait and see if the seller comes back to you with anything else once they receive the phone. Also how quickly they process the refund..
Also you don't have to leave a review of any kind. It's up to you.
Edited to add. A bad review doesn't ruin YOUR account. It affects the sellers rating

Sorry maybe I worded mine poorly.. yes it ruins their ratings and I’d hate for their account to be ruined over one item. I know I’d be gutted about it.

Re: eBay return costs

Cleoriff — Mon, 19 Mar 2018 14:59:25 GMT

@Anonymouswrote:
@Cleoriffwrote:
@Anonymous I would wait and see if the seller comes back to you with anything else once they receive the phone. Also how quickly they process the refund..
Also you don't have to leave a review of any kind. It's up to you.
Edited to add. A bad review doesn't ruin YOUR account. It affects the sellers rating
Sorry maybe I worded mine poorly.. yes it ruins their ratings and I’d hate for their account to be ruined over one item. I know I’d be gutted about it.

If I tell you it was a 3 month saga to get our money returned @Anonymous ...this is why we had no problem giving a bad review

Sadly there are many unscrupulous sellers on Ebay....

Re: eBay return costs

Anonymous — Mon, 19 Mar 2018 15:02:38 GMT

Yes @Cleoriff i don’t think I’d have any problem after 3 months either! 😁