topic Re: Where is better to upgrade? in Discussions & Feedback

Where is better to upgrade?

LeeMc88 — Wed, 18 Apr 2018 08:47:36 GMT

Is it better to go in store for the best upgrade deal or do it online?

Re: Where is better to upgrade?

MI5 — Wed, 18 Apr 2018 08:49:51 GMT

I’m store every time.
It’s the only way you are guaranteed to get the phone you want without waiting.

Re: Where is better to upgrade?

Cleoriff — Wed, 18 Apr 2018 09:16:16 GMT

Online often don't have the phone in stock @LeeMc88 As they don't have a live ordering system it's a dicey business ordering this way. In store every time

Re: Where is better to upgrade?

gmarkj — Wed, 18 Apr 2018 09:20:35 GMT

Depends where you want to get your phone from, and what you are after.
On-line will normally have better deals, particularly if you are looking to upgrade/get a new contract with a 3rd party.
o2 on-line is, as mentioned before, dicey when it comes to stock.
Ultimately it will depend what you are looking for in terms of handset/deal and what criteria you use to pick one...

Re: Where is better to upgrade?

Anonymous — Wed, 18 Apr 2018 11:22:52 GMT

Instore

Re: Where is better to upgrade?

jezza1234 — Wed, 18 Apr 2018 13:23:53 GMT

In store everytime

Re: Where is better to upgrade?

jonsie — Wed, 18 Apr 2018 13:27:15 GMT

Given the problems we see on here them definitely go instore especially if you want a top end phone. Probably better deals online but it depends if you are patient to wait.

Re: Where is better to upgrade?

Anonymous — Thu, 19 Apr 2018 09:13:18 GMT

@LeeMc88 wrote:
Is it better to go in store for the best upgrade deal or do it online?

I always upgrade online with in store collection.

you get best of both worlds, better online price and collecting the phone in minutes.

works all the time!

Re: Where is better to upgrade?

Cleoriff — Thu, 19 Apr 2018 09:24:30 GMT

@Anonymous wrote:
@LeeMc88 wrote:
Is it better to go in store for the best upgrade deal or do it online?
I always upgrade online with in store collection.
you get best of both worlds, better online price and collecting the phone in minutes.
works all the time!

It does work @Anonymous as long as the phone is in stock to deliver to the store. Not always the case sadly...

Re: Where is better to upgrade?

Anonymous — Thu, 19 Apr 2018 09:27:30 GMT

@Cleoriff wrote:
@Anonymous wrote:
@LeeMc88 wrote:
Is it better to go in store for the best upgrade deal or do it online?
I always upgrade online with in store collection.
you get best of both worlds, better online price and collecting the phone in minutes.
works all the time!
It does work @Anonymous as long as the phone is in stock to deliver to the store. Not always the case sadly...

But before you go any further you can check if the store has stock, and you can check around your post code, usually will give you a few stores just in case the nearest doesn’t have...

ive been using this since ever and never had a single issue.

my last device I upgraded trough the app while having a coffe and collected the phone 15min later.

No other provider will offer you a service like this, the closest is Vodafone but not as fast as O2

Re: Where is better to upgrade?

welshsteve76 — Thu, 19 Apr 2018 09:34:30 GMT

@Cleoriff wrote:
@Anonymous wrote:
@LeeMc88 wrote:
Is it better to go in store for the best upgrade deal or do it online?
I always upgrade online with in store collection.
you get best of both worlds, better online price and collecting the phone in minutes.
works all the time!
It does work @Anonymous as long as the phone is in stock to deliver to the store. Not always the case sadly...

This is how I do it, and don't usually have to wait too long. The only issue I have with in-store these days is the staff in the stores are really not that knowledgeable or helpful these days. A few years ago they were excellent, but they are nothing more than sales people these days and will basically say anything to get you to buy something.

Re: Where is better to upgrade?

Anonymous — Thu, 19 Apr 2018 09:35:28 GMT

@Cleoriff to more specific there’s no “delivery”, they use stock from store... that’s why o2 is so different and better from competitors regarding click and collect!

Re: Where is better to upgrade?

Anonymous — Thu, 19 Apr 2018 09:38:44 GMT

@welshsteve76 couldn’t agree more.

I’ve sent an email regarding this and they replied back and mentioned that this would change in the future.

one thing I’ve noticed with click and collect now, once the adviser gives you your phone, as it’s marked as delivered you get a text to score that specific adviser and that changes everything because now they feel that they need to go the extra mile...

Re: Where is better to upgrade?

Cleoriff — Thu, 19 Apr 2018 09:54:20 GMT

I'm really pleased they appear to have improved the service @Anonymous Previously we have heard many tales of disappointment. However if it works for you, then that's all good

Re: Where is better to upgrade?

jonsie — Thu, 19 Apr 2018 10:59:59 GMT

We had instances on here of customers ordering online for click and collect and then going to a store with their code and even though they had stock, the customer was refused because the device had not been sent to the store by O2. Depending on the store I suppose.

Re: Where is better to upgrade?

welshsteve76 — Mon, 23 Apr 2018 09:56:12 GMT

I've heard instances of this too. When I ordered by OnePlus 3T even though I'd had my alert to say it was in store, it wasn't there when I went to collect it. But even though they had loads of stock in store, because it wasn't the one I ordered, I had to wait a couple of extra days. I got it in the end tho.

My wife had issues too. She was given some advice by a staff member when she collected her online order from a store. When he was gibving this "information" to her I had to bite my tongue because what she was being told to do was completely wrong. I just said in the end something along the lines of "don't worry, we'll get it sorted ourselves". Which is why I try and avoid the stores if I can these days. They really did used to be excellent, but it changed all of a sudden about 2 or 3 years ago. Now unless you're buying a top of the range phone, they just aren't interested.