topic Re: feedback in Discussions & Feedback

feedback

yarders — Thu, 19 Apr 2018 23:26:04 GMT

i found it really hard to leave positive feedback today...

i changed contract from o2 to another o2 contract and wanted to keep my number something i read online was a real pain. however after a short phone call with a very professional and truely lovely lady called tracy she sorted my request.

i felt so confident she knew what she was doing i completely trusted her and she delivered. thank you o2 for great service and i hope that tracy hears my thanks too. she was a pleasure to talk too and exactly what great service sounds like.

Re: feedback

Cleoriff — Thu, 19 Apr 2018 23:34:43 GMT

Thank you for your very positive post @yarders

I am sure @Marjo @Martin-O2 or @EmilieT Our community admin will be in touch so they can feedback this to Tracy

Welcome to the forum by the way

Re: feedback

jonsie — Thu, 19 Apr 2018 23:36:23 GMT

That's great feedback @yarders

I'll mention @Martin-O2 @Marjo @EmilieT who will PM you for further details

Re: feedback

jonsie — Thu, 19 Apr 2018 23:37:18 GMT

Ooops

Re: feedback

Glory1 — Thu, 19 Apr 2018 23:38:47 GMT

Thank you @yarders for the positive feedback regarding Tracey and the assistance she offered you. It's great to hear she went the extra mile for you.

I'm sure that either @Martin-O2, @Marjo or @EmilieT, our Community Managers, will be pleased to feed this back and will be in touch to get more information.

And welcome to the forum too.

Re: feedback

Glory1 — Thu, 19 Apr 2018 23:47:33 GMT

Clearly @jonsie great minds think alike 😄

Re: feedback

Cleoriff — Thu, 19 Apr 2018 23:41:41 GMT

@jonsie wrote:
Ooops

No problem. Very rare for me to get in first with my cronky slow typing....

Re: feedback

Cleoriff — Thu, 19 Apr 2018 23:42:55 GMT

@Glory1 wrote:
Clearly @jonsie great minds think alike 😄

Totally agree @Glory1

Re: feedback

jonsie — Fri, 20 Apr 2018 01:50:53 GMT

Or as some say @Glory1 fools seldom differ 😂😂😂

Re: feedback

Cleoriff — Fri, 20 Apr 2018 06:12:12 GMT

@jonsie wrote:
Or as some say @Glory1 fools seldom differ 😂😂😂

Oi you!!...

Re: feedback

Martin-O2 — Fri, 20 Apr 2018 08:38:22 GMT

Thanks for the (multiple) mention guys!

@yarders Great to hear you had a good call with customer services. I'd like to pass this on to the advisor you spoke to but will been a few details so I can do so. I'll drop you a private message so we can talk further.

Re: feedback

Cleoriff — Fri, 20 Apr 2018 08:39:57 GMT

We all 'spoke as one' @Martin-O2...I bet that bell was ringing all night...

Re: feedback

Martin-O2 — Fri, 20 Apr 2018 08:56:45 GMT

@Cleoriff the hivemind is real!

Re: feedback

Marjo — Fri, 20 Apr 2018 09:19:01 GMT

@yarders it made my morning to read your positive feedback, thanks for posting!

Re: feedback

EmilieT — Fri, 20 Apr 2018 09:44:47 GMT

@yarders That was such lovely feedback to read, thanks for sharing it with us

Re: feedback

jonsie — Fri, 20 Apr 2018 23:35:04 GMT

Triple mentions and triple responses from admin. Wonderful