topic Re: Hi all in Discussions & Feedback

Hi all

paddyguy — Mon, 09 Apr 2018 20:30:28 GMT

Is the gunna be a fix for the oreo update

Re: Hi all

MI5 — Mon, 09 Apr 2018 20:37:25 GMT

I'm sure all issues will be fixed with updates.
What specifically do you need fixing?

Re: Hi all

paddyguy — Mon, 09 Apr 2018 20:43:42 GMT

The wifi calling as stoped working and have to turn the phone off then back on its the s8+ but ive told there working on a fix as there is a bug on it

Re: Hi all

MI5 — Mon, 09 Apr 2018 20:46:03 GMT

I'm surprised there are any issues at all after the intensive testing that was done before O2 rolled it out.
Maybe @Chris_K can give us an update on bug fixes?

Re: Hi all

paddyguy — Mon, 09 Apr 2018 20:50:28 GMT

Thanks

Re: Hi all

darrengf — Mon, 09 Apr 2018 21:42:26 GMT

@paddyguy

Is the Samsung 8+ purchased Direct from O2. (O2 Firmware)

is way to tell is, when you switch the phone on, from boot up, do you see a o2 Logo?

also you mentioned that there is a known issue, is this from o2 Direct?

Re: Hi all

MI5 — Mon, 09 Apr 2018 21:44:56 GMT

CSC is the only way to tell.
O2 dropped splashscreens a long while back.

Re: Hi all

paddyguy — Mon, 09 Apr 2018 21:48:22 GMT

Yeah i see the o2 logo and the 4G is playing up aswell as the wifi calling

Re: Hi all

MI5 — Mon, 09 Apr 2018 21:53:21 GMT

Doh!
I wish they'd stop messing with stuff.....

Re: Hi all

paddyguy — Tue, 10 Apr 2018 10:34:58 GMT

Any update would be nice

Re: Hi all

Glory1 — Thu, 12 Apr 2018 10:06:35 GMT

Well I had the Oreo update to my S8+ yesterday and everything seemed fine until I tried to open my mobile bank app early this morning. I just couldn't open it as it kept saying it couldn't connect and I should check my data connection. The connection was fine as I could get into every other app but my bank. I also had a problem with logging into digital banking.

Finally got it all sorted after downloading and uninstalling the mobile banking app several times. What a palaver.

So far that's the only problem I've had and I hope that's it!

Re: Hi all

Cleoriff — Thu, 12 Apr 2018 11:23:32 GMT

Pleased its working anyway @Glory1. I have no such worries with my Note 4...

Re: Hi all

jonsie — Fri, 13 Apr 2018 00:10:07 GMT

After a major update, if there are problems, we always recommend backing up and doing a factory reset to remove any conflicting files. But if the banking app was your only problem it sounds as if it will be ok without.

Good luck and I hope you enjoy Oreo 😀

Re: Hi all

Glory1 — Fri, 13 Apr 2018 00:36:55 GMT

Well @jonsie I was holding off on a factory reset as a final option if all else failed. However, I'm only finding the odd problem all of which seem to be working themselves out as Oreo 'beds' in. For example, I suddenly found I couldn't use the forum smileys yesterday. Then suddenly today I clicked on the smiley button and hey presto it worked. Same with the mobile banking app, I couldn't log in and I couldn't log in and ...... and then I could.

I've not had problems with previous updates just this one. And as it IS major I think it just needs time. Apart from the two 'minor' hiccups it works great. Certainly much faster downloading and opening up web pages.

Re: Hi all

jonsie — Fri, 13 Apr 2018 00:44:49 GMT

Customers are reporting problems with notifications but I'm sure Samsung will get an update sorted out.Not everyone is having issues. It isn't something I will have experience of for a good while as the phone's I have won't be getting this update.