topic Re: Getting my pac code is like pulling teeth! in Discussions & Feedback

Getting my pac code is like pulling teeth!

DabDab — Thu, 29 Mar 2018 19:02:36 GMT

I don’t generally complain or moan but having been with o2 since the beginning, back in the cellnet days, their treatment of a long term customer these last few days has been dire. I shopped around with my contract ending and decided I was changing to Sky.... the deal was too good and so I phoned to request my pac on Tuesday afternoon. After lots of time on the phone trying to sell me a contract and then accessories (I still have one phone on o2) they said they’d send the code. I wait 48 hours, nothing. 15 minutes on the phone again and I’m told it will be with me momentarily. Nothing. 3 hours later I look online at Ofcom and realise that I should have had it within 2 hours of asking, I phone again and mention this and I immediately receive a text.

3 days I’ve had my new phone and been unable to use it properly because it’s not my number and 3 days for which o2 will charge me ....... it is clearly a deliberate ploy to try and stop people leaving. It is poor poor practice, really shoddy and has left a bad taste in my mouth. I really don’t expect my wife’s phone to renew to o2 when it’s up.

If formally complaining wasn’t so convuluted, I would do it bu5 I really can’t face another 202 call.

goodbye o2

Re: Getting my pac code is like pulling teeth!

Cleoriff — Thu, 29 Mar 2018 19:17:00 GMT

@DabDabHave you tried all routes in this guide?

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Apologies I see you have now received the code. I would complain if I were you....you might get some compensation for your trouble

https://www.o2.co.uk/how-to-complain

Re: Getting my pac code is like pulling teeth!

Anonymous — Thu, 29 Mar 2018 19:28:44 GMT

Has the port completed successfully

Re: Getting my pac code is like pulling teeth!

MI5 — Thu, 29 Mar 2018 19:31:22 GMT

The rules are changing soon so networks won't be able to badger you into staying when requesting your PAC, which is good news for everyone in my opinion.
Sorry you had so much trouble and wish you well with Sky, but you do realise it's a 30 month contract that you've agreed to, don't you?

Re: Getting my pac code is like pulling teeth!

Anonymous — Thu, 29 Mar 2018 19:32:54 GMT

@MI5wrote:
The rules are changing soon so networks won't be able to badger you into staying when requesting your PAC, which is good news for everyone in my opinion.
Sorry you had so much trouble and wish you well with Sky, but you do realise it's a 30 month contract that you've agreed to, don't you?

Thanks for that information @MI5 I very nearly switched to a Sky deal last week but decided against it

Re: Getting my pac code is like pulling teeth!

MI5 — Thu, 29 Mar 2018 19:34:12 GMT

There's no such thing as a good deal with Sky, for anything

Re: Getting my pac code is like pulling teeth!

Anonymous — Thu, 29 Mar 2018 19:38:35 GMT

@MI5wrote:
There's no such thing as a good deal with Sky, for anything

I would actually agree with that my friend as I’m in the middle of cancelling my Sky subscription

Re: Getting my pac code is like pulling teeth!

DabDab — Thu, 29 Mar 2018 20:02:17 GMT

Yeah it’s a 30month on the handset but still was massively cheaper even taking that into account, than anything o2 offered, including if I buy out the last six months.

Thanks all all for the comments, I think I might just complain after all.....

Re: Getting my pac code is like pulling teeth!

DabDab — Thu, 29 Mar 2018 20:03:06 GMT

Only just submitted it tonight

Re: Getting my pac code is like pulling teeth!

Bambino — Thu, 29 Mar 2018 20:34:32 GMT

I only ask this out of curiosity @DabDab, but as you've been an O2 customer for a very long time, did you check to see what kind of coverage you'll get with Sky? A good deal on a phone is pretty useless if the coverage is bad and you can't use it.

Re: Getting my pac code is like pulling teeth!

MI5 — Thu, 29 Mar 2018 20:40:01 GMT

@Bambinowrote:
I only ask this out of curiosity @DabDab, but as you've been an O2 customer for a very long time, did you check to see what kind of coverage you'll get with Sky? A good deal on a phone is pretty useless if the coverage is bad and you can't use it.

I understand Sky runs on the O2 network @Bambino

Re: Getting my pac code is like pulling teeth!

DabDab — Thu, 29 Mar 2018 20:43:47 GMT

@Bambino living in the north of Scotland, it’s the first thing you check!!

Re: Getting my pac code is like pulling teeth!

Bambino — Thu, 29 Mar 2018 22:01:02 GMT

Fair enough, although I was with Tesco for a brief time, who also piggyback on the O2 network, and the coverage wasn't as good as it was when I was an O2 customer.