topic Re: Calls to Ireland in Discussions & Feedback

Calls to Ireland

Anonymous — Thu, 22 Feb 2018 10:09:05 GMT

Why is it that O2 charge so much for calls to Ireland (both landline and mobiles are rising to £1 pm) for pay monthly customers, when there is a pay as you go option that only charges 1p pm. This is a crazy approach and really punishes loyal customers.

Re: Calls to Ireland

MI5 — Thu, 22 Feb 2018 10:21:19 GMT

As customers like yourself @Anonymous we'd have no idea why.

You can ask O2 or make a complaint about it here http://www.o2.co.uk/contactus

Re: Calls to Ireland

Bambino — Thu, 22 Feb 2018 15:09:14 GMT

This link http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk currently shows calls to Ireland on Pay Monthly at 65p and £1.50 on Pay As You Go. @Anonymous where did you see the 1p pm option for Pay As You Go?

Re: Calls to Ireland

Anonymous — Thu, 22 Feb 2018 16:16:48 GMT

It's on the same link as you've sent under the International Sim rates. The rates change from 1st of April to £1

Re: Calls to Ireland

Bambino — Thu, 22 Feb 2018 16:30:37 GMT

Okay, I see it now. Must be some kind of promotion to get people to switch to an International sim. Doesn't say if it's a permanent change. Still, not very fair when compared to the Pay Monthly tariff.

Re: Calls to Ireland

Anonymous — Thu, 22 Feb 2018 16:32:45 GMT

Rang to complain and was told to use Whats App or Viber....

Re: Calls to Ireland

Bambino — Thu, 22 Feb 2018 16:46:05 GMT

O2 Customer Service at it's usual helpful self. Pitiful.:smileysad:

Re: Calls to Ireland

MI5 — Thu, 22 Feb 2018 17:12:59 GMT

That’s their standard response to a difficult question!

Re: Calls to Ireland

jonsie — Thu, 22 Feb 2018 17:24:49 GMT

I find it astonishing they charge so much.
I also fund the customer service response astonishing....

Re: Calls to Ireland

pgn — Thu, 22 Feb 2018 22:41:53 GMT

@Bambino wrote:
Okay, I see it now. Must be some kind of promotion to get people to switch to an International sim. Doesn't say if it's a permanent change. Still, not very fair when compared to the Pay Monthly tariff.

No, it's not fair, @Bambino. Even worse if you work close to the border between Ireland and Northern Ireland - although there you do have the luxury of being able to roam onto one of the Irish networks and get your calls for free if you're O2 Pay Monthly.

Not sure how O2 PAYG works when roaming.

Re: Calls to Ireland

MI5 — Thu, 22 Feb 2018 22:32:20 GMT

@pgnwrote:
Not sure how O2 PAYG works when roaming.

https://www.o2.co.uk/help/pay-as-you-go/roaming-in-europe

Re: Calls to Ireland

pgn — Thu, 22 Feb 2018 22:43:16 GMT

Thanks, @MI5. Too many permutations - Big Bundles, Classic PAYG, International SIM... bleh.