topic Re: O2 recycle in Discussions & Feedback

O2 recycle

Anonymous — Thu, 08 Feb 2018 09:49:18 GMT

I had a quote for my iPhone of £135
I agreed and they sent me their package system to send the phone in
I then got an email telling me the screen and they would only give me £25 for the iPhone 6s as it was damaged I emailed
them telling them it was fine when I packed it and if it was broken
It was either their package system or the postal service
I have been with your company ever since I have had a mobile phone and have had a few problems but we have always sorted them out I’m really not happy the way o2recycle have responded I can guarantee that the phone was in excellent condition when it left my house I have my home phone / internet service & both mobile phones and my company’s phones I will be leaving your service ASAP because the response from o2recycle was that my custom was obviously not appreciated after it must be at least 30 years
Regards ivor

Re: O2 recycle

MI5 — Thu, 08 Feb 2018 09:59:09 GMT

Search the forum and you will find hundreds of similar complaints.
Get the phone returned to you and you will probably find it perfectly undamaged, then take it to CEX for the full value.

Re: O2 recycle

Cleoriff — Thu, 08 Feb 2018 10:43:37 GMT

I swear O2 recycle are getting worse. True scammers in every sense of the word.

Re: O2 recycle

Bambino — Thu, 08 Feb 2018 11:27:05 GMT

O2 Recycle. How many times have we seen similar posts about them here? Calling them scammers is an affront to scammers. I think it would be more appropriate to just call them thieves. That they continually allow this practice makes you wonder about O2's ethics entirely.

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 12:35:36 GMT

Also check that the imei is the same as your original phone

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 15:29:43 GMT

I’m not sure what imei is but I’m pretty sure it’s NOT the phone I sent🤬

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 15:33:19 GMT

Is it a completely different phone or in a different condition to when you sent it?

Re: O2 recycle

MI5 — Thu, 08 Feb 2018 15:34:24 GMT

Dial *#06# to get IMEI number and compare it to your box or original contract paperwork.

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 16:11:17 GMT

It has a few marks on it I don’t recognise but I will check this imei thing defore it’s got a small crack on the bottomlefthand corner I can hold my hand on my heart and say it wasn’t there when I posted it it’s always been in a bump proof case

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 16:14:32 GMT

Hmm not sure I have original paperwork I will check I threw the box away when I sent it to o2recycle as I used their package

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 16:52:36 GMT

Complaints link here if needed & use the resolver service

https://www.o2.co.uk/how-to-complain

Re: O2 recycle

MI5 — Thu, 08 Feb 2018 17:23:46 GMT

Check in your MyO2 under device details and it should have the imei number in there too.

Re: O2 recycle

Anonymous — Thu, 08 Feb 2018 18:03:38 GMT

Thanks so much for all your input very much appreciated it’s not the money that annoys me with these people it’s just impossible to resolve these issues because you are unable to speak to someone on the other end of a phone
Thanks again

Re: O2 recycle

Cleoriff — Thu, 08 Feb 2018 18:13:30 GMT

If you have checked your IMEI and it's different to the phone they returned @Anonymous then you must put in a complaint as mentioned above.

Re: O2 recycle

MI5 — Thu, 08 Feb 2018 18:31:27 GMT

wrote:
If you have checked your IMEI and it's different to the phone they returned @Anonymous then you must put in a complaint as mentioned above.

and report the theft to the Police.

Re: O2 recycle

CraigR — Fri, 09 Feb 2018 13:44:09 GMT

I won't be using them agaim. I got a quote of £130 for my Nexus 6P so sent it in. Got an email a few days later saying it had screen burn and they can only offer £25. I know there was no screen burn and what they may be seeing is the transition effect in Android on the notification bar. Called them and they upped their offer to £60, that led me to believe it might be a bit of a scam.

Eventually they returned the phone to me and I took it to CEX in my town, left it with them for a couple of hours for testing. When I returnd they offered my £158 in cash or £190 in store credit. Took the cash and left a happy man.

Re: O2 recycle

Cleoriff — Fri, 09 Feb 2018 13:59:33 GMT

wrote:
I won't be using them agaim. I got a quote of £130 for my Nexus 6P so sent it in. Got an email a few days later saying it had screen burn and they can only offer £25. I know there was no screen burn and what they may be seeing is the transition effect in Android on the notification bar. Called them and they upped their offer to £60, that led me to believe it might be a bit of a scam.

Eventually they returned the phone to me and I took it to CEX in my town, left it with them for a couple of hours for testing. When I returnd they offered my £158 in cash or £190 in store credit. Took the cash and left a happy man.

And there you have it. Well done @CraigR

Re: O2 recycle

MI5 — Fri, 09 Feb 2018 14:01:17 GMT

As we always recommend

I'm not altogether sure what the couriers do to the phone...

jonsie — Fri, 09 Feb 2018 15:55:44 GMT

I'm not altogether sure what the couriers do to the phones before they drop them off (must be quite literally) at O2 Recycle. So many cracked screens and dead pixels that I think they are targeting them.
Oh dear O2 Recycle I think it's time to change your delivery people!! 😉

Re: O2 recycle

MI5 — Fri, 09 Feb 2018 16:16:25 GMT

Correcting thread title