topic Re: Post to email in Discussions & Feedback

Post to email

Anonymous — Tue, 06 Feb 2018 02:51:47 GMT

How do I stop receiving post from O2 and get them via emails?

Re: Post to email

MI5 — Tue, 06 Feb 2018 06:55:17 GMT

Log into your MyO2 and go to the last tab which is called “More”
Then choose “Contact/Choices” and change your preferences in there for what and how you want to be contacted.
I would post an image to show the page to go to but I am on mobile at the moment so I’ll do it later for you.

Re: Post to email

Glory1 — Tue, 06 Feb 2018 06:34:34 GMT

Post deleted by me

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 07:10:36 GMT

Contact preferences from My O2

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 08:32:00 GMT

Deleted by me (due to recent unannounced changes on how we access 'contact preferences')

Re: Post to email

MI5 — Tue, 06 Feb 2018 08:00:41 GMT

Images as promised:

Click on "find out more"

Enter code text to your phone to access the marketing preferences section.

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 08:09:48 GMT

Mmmmmm...so when did that change take place unannounced? Talk about making it difficult to opt out!!

Re: Post to email

MI5 — Tue, 06 Feb 2018 08:23:05 GMT

No idea when but I noticed when adjusting settings for someone last month.

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 08:39:01 GMT

wrote:
No idea when but I noticed when adjusting settings for someone last month.

Thanks for that @MI5 I have edited my post to avoid confusion.

@Marjo @Martin-O2Yet again a change to website without being told. Initially a very easy one step process to opt out of marketing preferences. Now we have to do it via the route shown above, which takes a lot longer.

Not happy we weren't informed.

Re: Post to email

Martin-O2 — Tue, 06 Feb 2018 09:52:12 GMT

Hey guys this may not be a permanent change. As you know there has been ongoing testing on the O2 website so this may be part of that but I'll try to get some info on if this is a permanent change or not.

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 09:59:21 GMT

wrote:
Hey guys this may not be a permanent change. As you know there has been ongoing testing on the O2 website so this may be part of that but I'll try to get some info on if this is a permanent change or not.

@Martin-O2I checked mine about three weeks ago and there was no change then, It was the old format.

I just think they are making it far too difficult for people to opt out. Maybe this is what O2 want?

Re: Post to email

Martin-O2 — Tue, 06 Feb 2018 11:24:31 GMT

Thanks @Cleoriff! I'll see what I can find out.

Re: Post to email

viridis — Tue, 06 Feb 2018 11:49:13 GMT

I'll be honest, I had no idea they had changed until just now and I swear I used them around 3 weeks ago to check my daughter's new upgrade..

Re: Post to email

jonsie — Tue, 06 Feb 2018 16:46:23 GMT

It's all new to me too. I had a marketing call less than two weeks ago and checked my preferences. It was the old layout so unless the changes have affected everyone differently this must have been very recent. Bear in mind I'm mobile only so I can't check on PC.

Re: Post to email

adamtemp64 — Tue, 06 Feb 2018 17:49:24 GMT

@jonsie Just checked on my iPad and new style 6 digit code to alter will check pc when home !

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 18:15:22 GMT

I have checked on my PC and the changes are displayed there.

The point I made originally, was until I tried it today I was unaware these changes had been made.

Therefore giving information to new posters on how to change Contact Preferences would have been invalid.

It appears the method was changed 2-3 weeks ago @adamtemp64 without notification.

Re: Post to email

MI5 — Tue, 06 Feb 2018 18:22:44 GMT

6 digit code requirement is displayed in my screenshot from earlier.

But without doubt, it's making it more difficult for the customer to check.

Re: Post to email

Cleoriff — Tue, 06 Feb 2018 18:24:13 GMT

wrote:
6 digit code requirement is displayed in my screenshot from earlier.
But without doubt, it's making it more difficult for the customer to check.

Therefore making it more difficult to opt out.

Re: Post to email

MI5 — Tue, 06 Feb 2018 18:24:54 GMT

That was my point, yes