topic Re: Your feedback on community registration/signing up in Discussions & Feedback

Your feedback on community registration/signing up

Marjo — Mon, 29 Jan 2018 15:44:15 GMT

Hi everyone,

We’re currently looking into our new member registration process on the O2 Community and would love your feedback on what you thought of it, where you think we could improve, and where it can be made it easier, or even faster. At the moment to register to the community, you'll need to also register for My O2.

If you’ve recently registered on the O2 Community or even if you’ve been around for a while, do you still remember the registration process?

If ‘Yes’ then we would like to invite you to give us any feedback or suggestions you have on what we could do to improve the registration experience, and get your views on how you found the registration experience when you joined our community. Some things to think about:

Did you come across any hiccups during registration?
If so, which part did you struggle with?
Which part of the registration took the most time (and did it feel too long, or just right)?
If you have any additional comments or feedback you’d like to give on the registration process in general, we’d very much appreciate it.

Re: Your feedback on community registration/signing up

pgn — Thu, 25 Jan 2018 20:03:26 GMT

Joining was easy, although looking at my earliest posts, I can see forcing people to change their preferred handle to their e-mail address caused a bit of grief - I was quite proud to have my three-letter handle on here back then, these days many places insist on 6 or more characters at a minimum, if not à full e-mail address...

I wonder who has the e-mail address a.a@aa.com?

Re: Your feedback on community registration/signing up

Cleoriff — Thu, 25 Jan 2018 21:22:30 GMT

I joined 5 years ago and had absolutely no problem. It was self explanatory and an easy process.

The only issue I had, was 3 months into registration my username wasn't recognised.

So I re-registered under a new one which I didn't want. (No idea how I managed that as I was using the same email address)

Anyhoo...I made a few posts with that one, complaining about my 'lost name'. I was advised to contact@Toby and he somehow restored the original.

Re: Your feedback on community registration/signing up

Anonymous — Thu, 25 Jan 2018 22:54:34 GMT

Signing up to the forum was ok, it was attaching my phone number to the account that I had to faff about.

Re: Your feedback on community registration/signing up

jonsie — Thu, 25 Jan 2018 23:43:49 GMT

I can't remember yesterday never mind 10 years ago.....

Put it this way, back then if it had been difficult I wouldn't have bothered. Same probably holds true all the more these days. I don't do difficult.

Re: Your feedback on community registration/signing up

Glory1 — Fri, 26 Jan 2018 00:26:42 GMT

As far as I can remember registration was easy even my username wasn't a problem. I had more hassle setting up my accounts on M&S, John Lewis and Amazon then here.

Re: Your feedback on community registration/signing up

Marjo — Mon, 29 Jan 2018 10:49:15 GMT

Thanks for your comments so far guys, much appreciated.

Additionally, if you remember any joining-up processes from other websites or apps that you think were great (quick, easy etc), please do mention them too.

Re: Your feedback on community registration/signing up

jezza1234 — Mon, 29 Jan 2018 11:16:30 GMT

When I registered the process was very easy. My only comment would be that it wasnt that easy to see how to put up your first post(or was that just me?!)

Re: Your feedback on community registration/signing up

Cleoriff — Mon, 29 Jan 2018 11:27:05 GMT

@Marjo wrote:
Thanks for your comments so far guys, much appreciated.

Additionally, if you remember any joining-up processes from other websites or apps that you think were great (quick, easy etc), please do mention them too.

I do virtually everything online and have a number of sites I use frequently. Amazon, Asda, Sainsburys, Next, banks, Ebay, Paypal, BT, Sky etc etc

I found the signing up process relatively easy.

Re: Your feedback on community registration/signing up

Marjo — Mon, 29 Jan 2018 14:27:48 GMT

Hey guys, just a question to clarify - when you signed up for the community, were you already signed up for My O2 or you signed up to both at the same time? Basically we're trying to get feedback on the whole journey including the My O2 part as that's required at the moment for registering to community.

@Anonymous I assume you did both at the same time since you mentioned the phone number?

Cheers

Re: Your feedback on community registration/signing up

Cleoriff — Mon, 29 Jan 2018 14:45:54 GMT

I signed up to the community first as I had a question to ask. I had no idea of My O2 until I was here.

I was PAYG with O2 for years (before the advent of smartphones) When I got my first smartphone I was clueless.... so I asked a question on Google and it pointed me to the community.

Re: Your feedback on community registration/signing up

Glory1 — Mon, 29 Jan 2018 14:51:35 GMT

Not sure @Marjo but I think I signed up to My O2 at the same time as the Community. I certainly have the same logon for both. Unless that's automatic when you register for the Community.

Re: Your feedback on community registration/signing up

Glory1 — Mon, 29 Jan 2018 14:53:52 GMT

@jezza1234 wrote:
When I registered the process was very easy. My only comment would be that it wasnt that easy to see how to put up your first post(or was that just me?!)

No that wasn't just you @jezza1234 I had the same problem.

Re: Your feedback on community registration/signing up

chrisoriordan — Tue, 30 Jan 2018 13:47:44 GMT

I jolined the community about the same time as I joined MyO2 as I had a question to ask. I had no problems with either, and I also got a very quick reply to my question.

Re: Your feedback on community registration/signing up

Marjo — Tue, 30 Jan 2018 16:04:59 GMT

Nice to see you back on the forum @chrisoriordan, thanks for your comment.