topic Re: Spend Caps in Discussions & Feedback

Spend Caps

Poppysmum — Fri, 19 Jan 2018 16:23:42 GMT

Did a survey for Panelbase and it was about o2 spend caps see below : I earned 80p lol for doing survey

How it works:

When you apply a spend cap, it means that you will not incur any charges outside your monthly allowance (plus the value of the cap you set).

This means that once you reach your spend cap limit, we’ll restrict your ability to use the following:

Minutes, texts and MMS outside of your usual allowance,
Calls to premium rate numbers
Messages to premium rate numbers
Minutes, texts and data outside of your roaming allowance

Applying a spend cap:

When you sign up for a new contract or upgrade with O2, we will ask you if you want a spend cap, and if you do, what level it would be set at. You’re free to choose not to have a spend cap if you’d prefer the flexibility of being able to make calls, etc. without the risk of having your usage restricted

Spend cap levels

If you choose to have a spend cap on your account, you can choose the level you set it at – the levels to choose from are:

£0 ---- £5 ---- £10 ---- £15 ---- £20 ---- £30

Re: Spend Caps

MI5 — Fri, 19 Jan 2018 16:26:09 GMT

Never knew O2 offered these?
Is it new or just asking for opinions on it?

Re: Spend Caps

Bambino — Fri, 19 Jan 2018 16:28:54 GMT

A whole 80p! Don't go spending it all in one place.

It's about time O2 introduced spending caps. I know Tesco Mobile uses it, and probably other providers do too. It's good protection, particularly if you have children on a contract phone.

Re: Spend Caps

Poppysmum — Fri, 19 Jan 2018 16:36:45 GMT

Wonder if o2 going to start doing this..............

Re: Spend Caps

Poppysmum — Fri, 19 Jan 2018 16:38:40 GMT

It was a survey seems like its in the pipeline. I have got £15 love to shop vouchers delivered this week from December surveys

Got £6-85 so far this month plus 80p lol

Re: Spend Caps

MI5 — Fri, 19 Jan 2018 16:40:23 GMT

Sounds good.

Re: Spend Caps

Poppysmum — Fri, 19 Jan 2018 16:55:49 GMT

@MI5 wrote:
Never knew O2 offered these?
Is it new or just asking for opinions on it?

Surveys vary on topics ,length and price they pay this one was on technology and started by asking about who my phone operator was and i said o2 if i has said eg EE i would probably have been told survey wasnt suitable for me and chucked out lol ............

Re: Spend Caps

jonsie — Fri, 19 Jan 2018 17:22:19 GMT

Let's hope this does actually happen....

Re: Spend Caps

Cleoriff — Fri, 19 Jan 2018 18:51:46 GMT

If it was a survey then all's good. Like others have said, lets hope it's implemented.

I have never won one damn thing for doing a survey...so you were lucky @Poppysmum

Re: Spend Caps

Marjo — Mon, 22 Jan 2018 16:19:53 GMT

Hey @Poppysmum thanks for sharing! Please do keep sharing your views on this and we can feed it back. O2 are always looking at how to improve the customers experience and give them options to help manage their account. We are reviewing lots of options and will share with you when we have plans that are ready to go.