topic Re: Samsung J3 2016 in Discussions & Feedback

Samsung J3 2016

PatJ3524 — Thu, 04 Jan 2018 21:23:29 GMT

Memory is next to useless, some stuff won't transfer to SD card, I can't even update any apps never mind download any more. Dont get ripped off for two years like I did, insist on a 2017 model which is 16gb, or get one from someone else. When called by customer service, I complained about the phone and was told to take another contract out to run at the side of this one. BE WARNED! Well annoyed and feel ripped off and let down by O2. Apart from that everything is great, coverage is superb, I just feel that I was fobbed off with an inferior handset, I am now lumbered with this useless handset until 2019 unless I buy out, or purchase a SIM free one from elsewhere, as I don't want to give O2 any more money, they won't get me again!

Well Annoyed, Upset and Let Down!

PatJ3524

Re: Samsung J3 2016

MI5 — Thu, 04 Jan 2018 21:28:46 GMT

What research did you undertake before choosing this phone?
Where did you take advice from and what were your reasons for needing a smartphone?

Re: Samsung J3 2016

Bambino — Thu, 04 Jan 2018 21:41:13 GMT

@PatJ3524 Even 16GB is pretty small these days. As asked, who advised you to purchase this phone?

Re: Samsung J3 2016

Cleoriff — Thu, 04 Jan 2018 21:45:30 GMT

I am surprised at your comments about the phone. It actually had a good rating despite only being 8gb.

You obviously needed something with more memory @PatJ3524

Re: Samsung J3 2016

Anonymous — Thu, 04 Jan 2018 21:49:40 GMT

Who called you @PatJ3524 as I have an uneasy feeling that you were called by a so called “trusted partner” & not actually o2 themselves

Re: Samsung J3 2016

jonsie — Thu, 04 Jan 2018 22:13:37 GMT

He's on Refresh so got from O2. A minimum of 32gb is needed for a smartphone these days. With the OStaking half of the 8gb the phone is useless for storing photos on the phone. A lot of apps won't allow you to move them because they have access to almost everything on the phone.
You need to be storing stuff on Google photos and Google drive to free up any space or move those things to the SD card.

Re: Samsung J3 2016

MercedesS — Fri, 05 Jan 2018 15:50:54 GMT

Hello @PatJ3524,

We are sorry to hear about your bad experience.

Please let us know if we can do to help somehow.