topic Re: Customer Services in Discussions & Feedback

Customer Services

SmokingCoyote — Mon, 01 Jan 2018 21:26:01 GMT

I joined on the 19th December, since then I have been told many different tales by the people at Customer Services.
In the first week I.was given.deadlines and they were.
I am wondering if it is my misfortune to get the incompetent ones.

Re: Customer Services

MI5 — Mon, 01 Jan 2018 21:43:27 GMT

Not sure what your question is mate?

Re: Customer Services

Cleoriff — Mon, 01 Jan 2018 22:12:13 GMT

@SmokingCoyoteWould you come back and explain your problem please? Someone here may be able to help...:smileywink:

Re: Customer Services

Anonymous — Mon, 01 Jan 2018 22:39:13 GMT

What’s the trouble here? Could we be of assistance @SmokingCoyote

Re: Customer Services

jonsie — Mon, 01 Jan 2018 23:23:44 GMT

I hope @SmokingCoyote doesn't think this is customer service. If not then quite possibly you have been unlucky though if you used live chat then maybe not.

Re: Customer Services

Anonymous — Mon, 01 Jan 2018 23:28:38 GMT

Maybe they think that this is live chat

Re: Customer Services

MI5 — Mon, 01 Jan 2018 23:36:45 GMT

Doesn’t look like we’ll ever know!

Re: Customer Services

SmokingCoyote — Tue, 02 Jan 2018 12:17:31 GMT

No I was wondering if anyone has had the experience I have had.
Here is a snapshot.
1,/ phoned by sales, took sim contract, told I could upgrade to phone in 3 months time. Gave him my email 19/12.
2/ 20/12 no email so I called, was informed that they had no email for me ,so I gave it again.
Later I got a text saying my sim would be delivered in 3 working days so arranged to get it in a store. While in the store I asked for the age bar to be removed.
I phoned to transfer my number over and was told it would be done in 24 hours.
3/ 21/12 the morning I found out the age bar was not removed so once again phoned. I was told then it would be done.
Got home from.work and no number change so phoned and was informed a email.and text was sent to me saying it could not be done till the 27th. I asked to speak to the porting team and was given an email address saying if I called them they would contact me.
I sent the email, they never contacted me.
Now this is an example I have brought it up with the complaints division I am.just curious if it's my bad luck.

Re: Customer Services

SmokingCoyote — Tue, 02 Jan 2018 12:18:57 GMT

I am.not aaking for help I am wondering if I.am the only one who has had this bad luck

Re: Customer Services

MI5 — Tue, 02 Jan 2018 12:33:46 GMT

Yes, it's your bad luck.
I've been helping friends over the Christmas period with activating phones and sims, swapping numbers and suchlike, all have gone without a hitch.
I'd suggest you call customer services in the UK from your phone on 202 and they should sort it for you.

Re: Customer Services

SmokingCoyote — Tue, 02 Jan 2018 12:52:08 GMT

Unfortunately for me wether its the uk or anywhere I seem to experience the same thing but thanks for replying.

Re: Customer Services

Anonymous — Tue, 02 Jan 2018 13:20:55 GMT

You may have to keep persevering