topic Re: Receipt / Order Number in Discussions & Feedback

Receipt / Order Number

Anonymous — Mon, 18 Dec 2017 09:14:49 GMT

I need the Receipt / Order Number from my receipt to be able to claim a free gift I got with my phone, I have my receipt, but can't figure out which of the many strings of numbers is the Receipt / Order Number.

Can anyone point me in the right direction?

Re: Receipt / Order Number

MI5 — Mon, 18 Dec 2017 09:20:45 GMT

Look under "recent orders" in your MyO2
http://www.o2.co.uk/myo2

Re: Receipt / Order Number

Anonymous — Mon, 18 Dec 2017 09:21:48 GMT

It was bought in store, so I don't have any recent orders in my O2, unfortunately.

Re: Receipt / Order Number

MI5 — Mon, 18 Dec 2017 09:31:09 GMT

It should be. My store purchases show in mine.
The last one I have starts o2-******* but some previously started with ms-******
Do you have anything like that at all?
If not, give customer services a call for assistance.
http://www.o2.co.uk/contactus

Re: Receipt / Order Number

Cleoriff — Mon, 18 Dec 2017 09:48:02 GMT

This is how mine are shown in My O2 @Anonymous

Re: Receipt / Order Number

Anonymous — Mon, 18 Dec 2017 09:58:45 GMT

Yeah, I don't have that. I paid cash in-store purchasing a handset outright, handset only.

MyO2 shows nothing, I tried adding my phone, but it says nothing associated with that purchase.

I have the paper receipt, but don't know which of the many numbers is the receipt number

Re: Receipt / Order Number

MI5 — Mon, 18 Dec 2017 10:00:51 GMT

Without seeing the receipt I couldn’t advise.
Can you not just scan the entire receipt and send it to whoever needs to know for the claim?

Re: Receipt / Order Number

Anonymous — Mon, 18 Dec 2017 10:27:43 GMT

it has a filed for receipt number, and won't accept it without it 😞

Re: Receipt / Order Number

MI5 — Mon, 18 Dec 2017 10:40:08 GMT

Do you not have an order confirmation number starting with KMM ?

Re: Receipt / Order Number

Anonymous — Mon, 18 Dec 2017 11:12:31 GMT

No. I'm going to pop round to the O2 shop at lunchtime and see if I can get any help

Re: Receipt / Order Number

MI5 — Mon, 18 Dec 2017 11:19:18 GMT

Sounds like the best thing to do.

Re: Receipt / Order Number

Martin-O2 — Thu, 21 Dec 2017 10:35:17 GMT

Hey @Anonymous did you have any luck at the O2 store?

Re: Receipt / Order Number

Aisling — Mon, 22 Jul 2019 20:18:08 GMT

Did you find the right number? Having the same problem myself