topic Re: Ongoing terrible experience with customer service in Discussions & Feedback

Ongoing terrible experience with customer service

Anonymous — Fri, 15 Dec 2017 21:51:24 GMT

I just want to say how disappointed I am in the current level of costumer service. I have been with o2 for a number of years and yes staff was helpful in the past - until something went wrong. I have spent the last week and a half trying to cancel an order as the courrier lost the parcel (i have an email from them confirming that). Since then I must have spoken to at least 5 different people from o2 who all said they would get back to me but never did. I keep on being lied to and it is quite distressing. Meanwhile my billing date draws near and it looks like I will be charged for a phone I don't have and a tariff I no longer want because nothing seems to be able to move forward without courrier confirmation. I recieved none of the call backs or updates promised. Disgusting. As soon as this is sorted I am leaving o2, who doesn't seem to value long term customers. I will of course file a complaint.

Re: Ongoing terrible experience with customer service

MI5 — Fri, 15 Dec 2017 21:55:30 GMT

Resolver is known to get good results https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm_medium=link&utm_campaign=VAS

Re: Ongoing terrible experience with customer service

Anonymous — Sat, 16 Dec 2017 06:50:43 GMT

Thanks, I'll give this a try

Re: Ongoing terrible experience with customer service

MI5 — Sat, 16 Dec 2017 10:43:46 GMT

Good luck 😉

Re: Ongoing terrible experience with customer service

Martin-O2 — Mon, 18 Dec 2017 14:36:31 GMT

I'm sorry to hear you had a bad experience @Anonymous! Please let us know how you get on with your complaint.