topic Re: Praise in Discussions & Feedback

Praise

Anonymous — Thu, 14 Dec 2017 16:04:51 GMT

I would like to say a big thank you and ask for Roger Hughes sales/telephone support assistant to be recognised for his help in sorting out my sales order today. I had tried to order a phone and completely mucked up the whole thing on the internet and then waited 30 mins on CHAT and then decided to ring through to the Liverpool centre. This gentleman and the later female sales assistant were kind, patient, helpful and not at all hurried in making sure the whole order was sorted. I made the original mistake and caused total chaos but this was calmly and courteously sorted and he went through loads of options that I was not aware of.

So pls could you send my kind thanks and regards and ask that this person and the lady be commended for their help.

thank you,

sara ACA Pozzee

Re: Praise

jonsie — Thu, 14 Dec 2017 16:11:44 GMT

Well done to them. @Martin-O2 or @Marjo will pass this on to the relevant people.

Re: Praise

Martin-O2 — Thu, 14 Dec 2017 16:31:08 GMT

Cheers for the heads up on this @jonsie

@Anonymous Great to hear your feedback! It seems customer services are on fire atm! We keep seeing these kinds of posts. I'll need a couple of details from you to help track down the member of staff you spoke to so I'll drop you a quick message.

Re: Praise

MI5 — Thu, 14 Dec 2017 16:36:08 GMT

Re: Praise

Cleoriff — Thu, 14 Dec 2017 16:57:23 GMT

Great to here @Anonymous and hope you are now all sorted...

Re: Praise

jonsie — Thu, 14 Dec 2017 17:02:50 GMT

@Martin-O2 wrote:
Cheers for the heads up on this @jonsie

@Anonymous Great to hear your feedback! It seems customer services are on fire atm! We keep seeing these kinds of posts. I'll need a couple of details from you to help track down the member of staff you spoke to so I'll drop you a quick message.

I think they are all getting into festive mode... goodwill to all men.... and ladies 😀🎅🎅🎅🥂

Re: Praise

Martin-O2 — Fri, 15 Dec 2017 10:18:01 GMT

It's great to see so many happy customers @jonsie!!