topic Re: Poor Reception in Discussions & Feedback

Poor Reception

Anonymous — Tue, 12 Dec 2017 16:32:15 GMT

I have very poor reception on my iphone 6 (1-2 bars) & have tried everything to have it improved - new sim card, re-setting &&&& but without success. Can anybody offer any help or advice before I depart from o2, please?

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:36:51 GMT

Hi @Anonymous have you tried checking the coverage in your area as there maybe a faulty mast?

https://status.o2.co.uk

Re: Poor Reception

adamtemp64 — Tue, 12 Dec 2017 16:38:28 GMT

https://community.o2.co.uk/t5/Other-Products-and-Services/Do-you-have-poor-coverage-signal-Indoors-This-may-help-Explain/ba-p/381500

and

https://community.o2.co.uk/t5/Other-Products-and-Services/Self-help-guide-Is-the-network-down-for-me-or-everyone/ba-p/593752

You do not say if this is everywhere indoors etc .

The more info the better advice we can give

Re: Poor Reception

MI5 — Tue, 12 Dec 2017 16:41:10 GMT

Do you know if others get a better signal in the same area?

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:41:41 GMT

Hi, thank you & yes, I have. I'm told that reception is good & no outages near me

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:43:35 GMT

Maybe you have a faulty phone. Perhaps Apple can do a diagnostic on it if you have an Apple store near you

https://www.apple.com/retail/geniusbar/?cid=acs::applesearch

Re: Poor Reception

MI5 — Tue, 12 Dec 2017 16:44:16 GMT

Who told you it was good?
What does the status checker say?

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:48:21 GMT

Poor reception used to be mainly in my home....dropped calls, incoming calls going to voicemail even when the phone wasn't being used, bad lines etc but recently it's everywhere

Re: Poor Reception

MI5 — Tue, 12 Dec 2017 16:49:16 GMT

I’d also advise contacting Apple to have the phone checked out then.

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:49:27 GMT

Sorry - don't know

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:52:19 GMT

ok, ta. I'll try that

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:53:25 GMT

o2 told me that it was good & no outages

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:56:31 GMT

They’ll tell you anything to get you off the phone

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 16:58:42 GMT

Yes, unfortunately, that's how it seems

Re: Poor Reception

MI5 — Tue, 12 Dec 2017 17:15:36 GMT

What is your actual postcode?

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 18:07:32 GMT

HG1 2PP

Re: Poor Reception

MI5 — Tue, 12 Dec 2017 18:16:51 GMT

All coverage checkers say the same that signal should be good so definitely worth getting phone checked.

Re: Poor Reception

Anonymous — Tue, 12 Dec 2017 18:18:34 GMT

ok, ta